At a Glance
- Tasks: Create engaging content and manage communications for our dedicated supporters at the British Museum.
- Company: Join the British Museum's vibrant Supporter Engagement team.
- Benefits: Enjoy free exhibition entry, 25 days leave, and a supportive work environment.
- Other info: Be part of a transformative journey at one of the world's most iconic museums.
- Why this job: Shape meaningful connections and tell compelling stories in a cultural setting.
- Qualifications: Strong writing skills and experience in marketing or communications preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a creative and highly organised Supporter Engagement Coordinator to join our Supporter Engagement team at the British Museum. This is an exciting opportunity to shape our communication and event programme for our Members, Patrons, Major Donors, and wider supporter community.
You will play a key role in delivering engaging, high-quality communications across print, digital, and in-person channels, helping to deepen relationships, grow our membership, and support vital fundraising activity.
Alongside supporting all communications for the Museum's most dedicated supporters, you will manage the Young Friends magazine, Remus, which involves writing articles and developing activities connected to the Museum collection. This is an exciting and varied role for someone who enjoys working with an ambitious and welcoming team and who takes pride in telling compelling stories and creating content.
About you
- Excellent writing, editing, and proofreading skills with strong attention to detail.
- Experience in marketing, communications, or fundraising, ideally within a cultural or charitable organisation.
- Strong organisational skills with the ability to manage multiple projects and deadlines.
- Understanding of audience engagement, membership, or donor communications.
- A collaborative approach and confidence working with a range of stakeholders.
- Ideally, you will have experience of email marketing, events, CRM such as Raisers Edge and design software.
Key areas of responsibility
- Engagement & Communications: Produce a range of engaging content for Member and supporter communications, including emails, newsletters, printed communications and campaigns. Support the production of publications, including magazines and youth-focused materials.
- Digital & Content: Maintain and update web content to ensure accuracy and appeal. Oversee the use of multimedia content, ensuring appropriate permissions and rights clearance. Support content capture at events, including photography, video, and audio.
- Campaigns & Delivery: Coordinate the delivery of multi-channel campaigns, working closely with internal teams and external suppliers. Manage mailings and production schedules, ensuring deadlines and budgets are met. Contribute to campaign performance by supporting segmentation, targeting, and data.
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working.
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- 25 days annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Social and wellbeing perks including staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Peer support and allyship with five diversity networks for community.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
- Civil Service Pension Scheme with a secure, inflation-linked defined benefit.
- Interest-free loans including season ticket, rental deposit and bicycle loans.
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
If you have any additional needs that we should be aware of to support you with your application, please provide details to us. Unfortunately, for this role we are unable to offer sponsorship to applicants. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Supporter Engagement Coordinator - London employer: What Jobs
The British Museum is an exceptional employer, offering a vibrant work culture that prioritises creativity and collaboration. With a comprehensive benefits package including generous annual leave, professional development opportunities, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. Located in the heart of London, the museum provides a unique environment where staff can engage with art and history while contributing to meaningful community outreach and fundraising efforts.
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We think this is how you could land Supporter Engagement Coordinator - London
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We think you need these skills to ace Supporter Engagement Coordinator - London
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How to prepare for a job interview at What Jobs
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When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of What Jobs. Sharing personal stories or insights can really make us stand out.
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