At a Glance
- Tasks: Shape digital assortment strategy and influence key buying decisions using data insights.
- Company: Join a leading global retail brand with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a fast-paced team with excellent career advancement opportunities.
- Why this job: Make a real impact on digital commerce and drive operational improvements in a dynamic environment.
- Qualifications: 7+ years in merchandising or digital trading with strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Merch Ops Manager plays a key role in shaping the digital assortment strategy for Polo Mens and Polo Womens. The role acts as the digital voice across the buy cycle, using customer behaviour, site performance, availability metrics, and trading insights to influence pre-season planning and in-season decisions. This position requires navigating senior cross-functional forums, challenging assumptions, and consolidating complex data into clear direction for Buying, Planning, and Inventory teams.
The remit spans assortment, availability, zero-seller reduction, size and depth optimisation, and the integration of post-season hindsight into future buys. The Senior Manager is expected to lead conversations at divisional level, represent digital priorities consistently, and drive operational improvements that directly impact NPS, cancelled orders, and overall assortment quality.
ESSENTIAL DUTIES & RESPONSIBILITIES- Assortment Influence & Strategy
- Represent digital at all key buy cycle forums, including post-adoption reviews, pre-season alignment, and strategic summits.
- Consolidate insights across navigation, search, sell-through, availability, Notify Me, and size trends to shape Polos seasonal buy.
- Influence option count, depth, and SKU architecture using data-led recommendations.
- Lead alignment on category-level risks and opportunities with Buying, Planning, and Inventory partners.
- Availability & In-Season Trading
- Own availability visibility and partner with Allocation to improve depth, reduce early sellouts, and reduce fragmentation.
- Lead Polos zero-seller identification, root-cause analysis, and removal recommendations.
- Shape corrective actions during in-season trading to reduce order cancellations and customer friction.
- Cross-Functional Collaboration
- Serve as the primary digital counterpart for Polo Buying, Planning, Inventory, Site Ops, Connected Retail, and Business Planning.
- Drive senior stakeholder alignment and ensure follow-through on actions across multiple teams and regions.
- Lead the creation and delivery of divisional reviews, hindsight packs, and digital-specific summaries.
- Data & Reporting
- Own insight consolidation across dashboards, availability reports, size analysis, and customer behaviour signals.
- Translate complex analytics into simple, actionable direction for commercial partners.
- Present findings and strategic recommendations to senior leaders.
- Ways of Working & Process Leadership
- Champion consistent Merch Ops processes and operating principles across Polo.
- Identify opportunities to streamline decision-making and improve cross-functional rhythm.
- Guide the Merch Ops Manager to adopt shared standards (peer leadership, not line).
- Substantial proven experience in merchandising, planning, allocation, or digital trading with direct e-commerce experience - min 7 full strategic performance cycles.
- Significant experience partnering with senior stakeholders in a global or matrixed retail environment.
- Proven ability to influence buy decisions using data, insights, and commercial reasoning.
- Demonstrated ability to lead seasonal planning cycles and large cross-functional meetings.
- Strong understanding of OTB, option planning, size curves, depth vs width, and assortment lifecycle.
Senior Merchandising Operations Manager, Digital Commerce, EMEA & LATAM - London employer: What Jobs
As a Senior Merchandising Operations Manager at our London office, you will thrive in a dynamic and inclusive work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities and a commitment to employee growth, ensuring you can advance your career while making a meaningful impact on our digital commerce strategy across EMEA and LATAM. Join us in a vibrant city known for its rich history and diverse community, where your contributions will directly influence our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Merchandising Operations Manager, Digital Commerce, EMEA & LATAM - London
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We think you need these skills to ace Senior Merchandising Operations Manager, Digital Commerce, EMEA & LATAM - London
Some tips for your application 🫡
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How to prepare for a job interview at What Jobs
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