At a Glance
- Tasks: Join our team to create unforgettable experiences for theatre-goers at Savoy Theatre.
- Company: ATG Entertainment, a leader in live entertainment with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and training provided.
- Other info: Embrace a diverse and inclusive workplace that values your unique contributions.
- Why this job: Be part of the magic behind Paddington the Musical and make a difference!
- Qualifications: Experience in customer service or hospitality is a plus, but passion is key.
The predicted salary is between 12.85 - 13.1 € per hour.
You will work as part of a team of Customer Experience Team Members. You will report to the Customer Experience Manager, Supervisors and Duty Manager on shift.
This is a varied role which involves working in all areas of the front of house operation, which for the production of Paddington the Musical involves ushering, bar service, greeting arrivals, ticket checking and food service. Evening and weekend availability is essential for this role. Please note, your role may involve working with children or vulnerable people.
Your skills, qualities, and experience
If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided. The essential criteria for a great member of our team is:
- You understand the impact of your role on the customer experience
- Experience in bar or food service environments
- You thrive in a busy and ever-changing environment
- You have a great work ethic and care about always delivering the highest possible standards
- You communicate effectively and are an outstanding team player
- You are proactive, decisive and get things done
- You think creatively
- You are driven by ambitious targets and ground-breaking concepts
About Us - Our values
ATG Entertainments values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Culture
Youll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If youd like to discuss accessibility prior to applying, please email for a confidential discussion.
Salary: 12.85/13.10
Customer Experience Team Member, Savoy Theatre, Savoy Court,, The Strand in London employer: What Jobs
ATG Entertainment is an exceptional employer, offering a vibrant work culture at the iconic Savoy Theatre where creativity and collaboration thrive. Employees benefit from comprehensive training, opportunities for personal growth, and a commitment to inclusivity and sustainability, making it a rewarding environment for those passionate about delivering outstanding customer experiences in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member, Savoy Theatre, Savoy Court,, The Strand in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out ATG Entertainment's values and think about how you can embody them. Show that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about enhancing the customer experience, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Be flexible and adaptable! The job description mentions a busy environment, so highlight your ability to thrive under pressure. Share experiences where you’ve successfully juggled multiple tasks or adapted to sudden changes.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Experience Team Member, Savoy Theatre, Savoy Court,, The Strand in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer experience shine through! We want to see that you genuinely care about making every visitor's time at the theatre memorable.
Highlight Relevant Experience:Even if you haven't worked in a theatre before, share any experience you have in bar or food service. We love seeing how your skills can transfer to our busy environment!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at What Jobs
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Experience Team Member role thoroughly. Familiarise yourself with the tasks involved, like ushering, bar service, and ticket checking. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing customer experience, be ready to share examples from your past experiences where you excelled in customer service. Highlight any situations where you went above and beyond to ensure a positive experience for customers, especially in busy environments.
✨Emphasise Teamwork and Communication
As a Customer Experience Team Member, you'll need to work closely with others. Prepare to discuss how you've effectively communicated and collaborated with team members in previous roles. Mention any specific instances where your teamwork made a difference in achieving a goal or resolving an issue.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as dealing with a difficult customer or managing multiple tasks at once. Practising these scenarios can help you respond confidently and show that you can think on your feet.
