At a Glance
- Tasks: Test and enhance online customer experiences for a luxury fashion brand.
- Company: Join a leading luxury fashion brand with a focus on digital innovation.
- Benefits: Gain valuable experience, flexible working hours, and a vibrant team culture.
- Other info: Opportunity to learn and grow in a fast-paced, creative environment.
- Why this job: Be part of a dynamic team that shapes the online shopping journey.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all departments to ensure that the last stage of development of online enhancements, new functionality and creative content is thoroughly tested and signed off ahead of launching to site. Once live, you will walk the online consumer journey to ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to escalate and push a solution.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Conduct pre- and post-release UAT testing to ensure testing standards meet requirements.
- Report UAT results in a clear and concise manner.
- Investigate problems identified as a result of testing and provide feedback/input to teams.
- Keep up to date with all respective JIRA tickets & Confluence documentation.
- Produce and execute tests, reporting on progress as required.
- Review content wireframes and requirements to understand UAT requirements.
- Flexibility in switching between projects and providing support dependent upon development priorities.
- Aiding the team during the release management process.
- Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed timelines.
- Partner with the Digital Customer Experience Manager to provide a team go/no-go response to release.
EXPERIENCE, SKILLS & KNOWLEDGE
- 1+ full strategic cycles of experience.
- Strong communication skills, both written and verbal.
- Demonstrated aptitude for technology, including understanding product data flows and e-commerce software.
- Strong Excel skills (Pivot & VLOOKUP).
- Good understanding of web tools (Salesforce, Excel, etc.).
- An entrepreneurial, career-hungry mindset.
- Highly organized with a sharp eye for detail.
- Intuitive and initiative.
- A willingness to get stuck in and learn.
- Passion to work in a luxury fashion brand.
- Positive, can-do attitude.
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary.
- Proactive, taking initiative for needed improvements and problem solving.
Customer Experience Assistant - London employer: What Jobs
As a Customer Experience Assistant in London, you will thrive in a dynamic and collaborative environment that values innovation and creativity. Our company offers a supportive work culture with ample opportunities for professional growth, ensuring that you can develop your skills while contributing to exciting projects in the luxury fashion sector. With a focus on employee well-being and a commitment to excellence, we provide a unique platform for you to make a meaningful impact in the digital customer experience landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant - London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like What Jobs value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like What Jobs a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with What Jobs!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like What Jobs.
We think you need these skills to ace Customer Experience Assistant - London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for What Jobs!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at What Jobs
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
