IT Performance Analyst - Halifax

IT Performance Analyst – Halifax, United Kingdom Salary: Up to £30,000 (DOE)We have an exciting opportunity to join IT Delivery and Support as an IT Performance Analyst !At Covéa Insurance , we\’re all about protecting what matters most – whether it\’s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we\’re here to make a real difference.Our purpose is simple but powerful: to help protect people against the worst happening and put it right if it does . It\’s what drives us every day, and it\’s why our people are proud to be part of something meaningful!Our mission is to build inclusive, empowered teams where everyone feels welcome and valued! We celebrate what makes each of us unique and believe that diversity drives innovation and success. Whoever you are, we want you to feel confident being yourself in your team at work.In this role, you\’ll be working in a team where you work with the business to develop KPIs, dashboards and periodic reports in order to drive efficiency and continuously improve processes. This is a hybrid position, combining the best of both worlds – working from home and spending time in our Halifax office. We\’re looking for someone enthusiastic and eager to learn – could that be you?What are the core responsibilities? Translate business needs into actionable analytics and reporting requirements , developing KPIs, dashboards, and ad-hoc reports to support decision-making and improve workflows. Identify trends, performance drivers, and process inefficiencies , providing insightful commentary and implementing improvements to enhance operational efficiency. Maintain strong stakeholder relationships to understand reporting needs and ensure high-quality, relevant information delivery. Monitor performance metrics and software utilization to detect bottlenecks, optimize license usage, and identify underused or unused assets. Coordinate with procurement and vendors for software renewals, true-ups, audits, and manage purchase order requisitions and contract authorizations. Maintain accurate IT asset records , including software licenses, utilization, depreciation, cross-charging, and compliance with internal policies. What you can bring to the team? Proactive and analytical thinker with strong numerical skills and a solution-oriented mindset. Highly organized , with excellent prioritisation and workload management abilities in fast-paced environments. Collaborative team player with strong communication skills and a proven ability to manage stakeholders effectively. Resilient and adaptable , thriving in changing environments and committed to continuous improvement. Technically proficient , with hands-on experience in IT Software Asset Management and deep knowledge of Microsoft licensing and End User Licensing Agreements (EULAs). Skilled in ITSM and monitoring systems , with advanced Power BI capabilities for data analysis and reporting. The perks of joining us… Flexible working – 36.25 hours a week with flexitime & hybrid options Annual pay review – plus performance bonuses (up to 30% depending on level) Generous holidays – 25-27 days + bank holidays, with buy/sell options Pension perks – 7.5% employer contribution, rising to 9% with your input A culture where everyone belongs – we\’re committed to diversity, equity & inclusion, with real action, employee-led community groups, and ongoing learning to make Covéa a place where everyone can thrive Mental & financial support – through our dedicated Wellbeing group Career growth – training, qualifications & apprenticeships to help you thrive Health & wellbeing – private medical cover, 24/7 Virtual GP, health checks, flu jabs & more Drive in style – Tusker Car Scheme with fully maintained insured vehicles Extra savings – gym discounts, Cycle to Work, and retail offers via Perkpal And much more ! Excited about this opportunity? So are we!Apply today and be part of our journey. As a Disability Confident Employer, we\’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know – we\’re here to help. Applicants must currently reside in the United Kingdom and possess full and unrestricted right to work in the UK. Unfortunately, we are unable to offer Visa sponsorship for this role. Salary: Up to £30,000 (DOE)Working hours: 36.25