Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, resolve issues, and promote products in a dynamic retail environment.
- Company: Join McArthurGlen, a leader in creating extraordinary retail experiences across Europe.
- Benefits: Enjoy a competitive salary, performance bonuses, wellbeing allowance, and shopping discounts.
- Why this job: Be part of a vibrant team focused on guest satisfaction and personal growth opportunities.
- Qualifications: Exceptional people skills, IT proficiency, and flexibility in working hours are essential.
- Other info: Over 85% of employees recommend us as an excellent workplace; unleash your creativity here!
Guest Experience Advisor – United Kingdom, West Midlands Our Mission \’To create the finest retail experiences.\’Our Purpose \’Making the extraordinary possible\’Interested in working in a busy, exciting and dynamic environment? We are currently hiring for our Guest Experience team at the McArthurGlen Group\’s Designer Outlet in the West Midlands! This is part-time position offering 16.5 hours per week This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It\’s about enjoying meeting people and problem solving.Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.Why start your journey at McArthurGlen? You\’ll receive a competitive base salary of £12.60 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more. Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation. Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career. Over 85% of our employees would recommend us as an excellent place to work.Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels. What you\’ll be doing… Actively engage with guests, addressing inquiries and resolving any issues. Embrace a culture of \”everyone leaves happy\” by consistently adopting a positive, proactive and professional approach. Promote additional products and services, meeting targets, and delivering a positive experience for all guests. Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand, Ensure accurate and timely completion of all administrative tasks, such as online gift card orders. Take ownership and uphold McArthurGlen\’s high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information. Promote a collaborative working environment, prioritising the guest in all endeavours. You will… Possess exceptional people skills and genuinely enjoy exceeding guest expectations. Thrive in a fast-paced setting with customer facing and admin task. Be proactive and able to make things happen. Have proficient IT skills including email, Word and Excel. Have fluent proficiency in English. Any additional language skills would be an advantage. Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis. Our Success Framework Guest Experience at McArthurGlen At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.Be part of something extraordinary… At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.Start your journey with us by applying with your CV.
Guest Experience Advisor - West Midlands, United Kingdom employer: What Jobs
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Advisor - West Midlands, United Kingdom
✨Tip Number 1
Familiarise yourself with McArthurGlen's brand values and mission. Understanding their commitment to creating extraordinary retail experiences will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare examples from your past experiences that showcase your exceptional people skills and problem-solving abilities. Think of specific situations where you exceeded guest expectations, as these stories will resonate well with the interviewers.
✨Tip Number 3
Research common customer service scenarios that might occur in a retail environment. Being able to discuss how you would handle various situations can set you apart and show that you're proactive and ready for the fast-paced setting.
✨Tip Number 4
Network with current or former employees of McArthurGlen if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Guest Experience Advisor - West Midlands, United Kingdom
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what McArthurGlen is looking for in a Guest Experience Advisor. Pay attention to the skills and experiences they value, such as exceptional people skills and a proactive attitude.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and customer-facing roles. Use specific examples that demonstrate your ability to exceed guest expectations and handle feedback effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your background aligns with their mission of creating extraordinary retail experiences and your commitment to delivering exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a guest-facing role.
How to prepare for a job interview at What Jobs
✨Showcase Your People Skills
As a Guest Experience Advisor, your ability to connect with people is crucial. During the interview, share specific examples of how you've successfully engaged with guests or customers in previous roles. Highlight any instances where you went above and beyond to exceed their expectations.
✨Demonstrate Problem-Solving Abilities
The role involves addressing inquiries and resolving issues. Prepare to discuss situations where you've effectively solved problems in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Emphasise Your Flexibility
Since the position requires flexibility in working hours, be ready to discuss your availability and willingness to adapt to the centre's trading hours. This shows your commitment to the role and your understanding of the demands of a busy retail environment.
✨Familiarise Yourself with McArthurGlen
Research McArthurGlen and its mission to create extraordinary retail experiences. Understanding the company's values and culture will allow you to align your answers with their expectations, demonstrating that you're not just looking for any job, but specifically want to be part of their team.