At a Glance
- Tasks: Deliver top-notch service charge support and resolve customer queries with expertise.
- Company: Join a dynamic team at MTVH, focused on customer satisfaction and transparency.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a collaborative workplace with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Experience in service charges or leasehold management, with strong communication skills.
The predicted salary is between 40657 - 42796 € per year.
MTVH are looking for a customer-focused and detail-oriented professional to join our Service Charge team based in Hatton Garden. This is a fantastic opportunity to play a key role in delivering a high-quality service, ensuring transparency, compliance, and excellent customer outcomes in all aspects of service charge delivery.
Key Responsibilities
- Deliver a responsive, front-line service for all service charge enquiries, meeting agreed service standards and KPIs.
- Prepare supporting documentation for formal challenges, including First Tier Tribunal cases and other legal proceedings, and attend hearings when required.
- Ensure all processes are delivered efficiently, in line with policies, procedures, and relevant legislation.
- Resolve service failures, complaints, and disputes, driving continuous service improvements.
- Set and manage financial forecasts for service charge activities, identifying and addressing variances with relevant stakeholders.
- Provide expert advice on leasehold and service charge matters to customers, colleagues, and partners.
- Maximise income recovery by ensuring accurate coding, allocation, and management of charges.
- Manage high volumes of customer interactions via phone, email, and written correspondence, ensuring all queries are handled promptly and professionally.
- Build strong relationships with customers, whilst communicating technical information in a clear and customer-friendly manner.
- Investigate and resolve complex service charge queries, including detailed breakdowns, disputes, and historical account analysis.
About You
- Strong experience within service charges, leasehold management, or a related housing/finance environment.
- Excellent customer service and communication skills, with the ability to handle complex enquiries sensitively and effectively.
- Knowledge of relevant legislation and tribunal processes is highly desirable.
- Financially astute with experience in forecasting and budget management.
- Proactive problem-solver with the ability to manage complaints and implement improvements.
- Highly organised with strong attention to detail.
Service Charge Specialist - Farringdon in Faringdon employer: What Jobs
MTVH is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for a Service Charge Specialist. With hybrid working options in the vibrant area of Farringdon, employees benefit from a collaborative environment that encourages professional growth and offers competitive salaries. The company is committed to delivering high-quality services while fostering strong relationships with customers, ensuring that every team member plays a vital role in achieving excellent outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Specialist - Farringdon in Faringdon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their service charge team. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Charge Specialist - Farringdon in Faringdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Specialist role. Highlight your experience in service charges and leasehold management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your passion for delivering excellent customer outcomes.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex enquiries or resolved disputes in the past. We love proactive problem-solvers, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at What Jobs
✨Know Your Stuff
Make sure you brush up on your knowledge of service charges and leasehold management. Familiarise yourself with relevant legislation and tribunal processes, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complex customer enquiries in the past. Think about specific situations where you resolved complaints or disputes effectively. This will demonstrate your ability to provide excellent customer service, which is key for this role.
✨Be Financially Savvy
Since the role involves financial forecasting and budget management, be ready to discuss your experience in these areas. Bring along examples of how you've managed budgets or addressed variances in previous roles. This will highlight your financial acumen and attention to detail.
✨Practice Clear Communication
As you'll need to communicate technical information clearly, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to refine your communication style. This will help you build rapport with the interviewers and show that you can connect with customers effectively.
