Delivery PMO Professional (1 Braham Street, London, United Kingdom)

Delivery PMO Professional (1 Braham Street, London, United Kingdom) Why this job matters This role is responsible for providing PMO support services to complex customer contracts within Business. You will help reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction, and supports senior Programme & Project managers. Ensuring that we provide a mature set of services, including governance, reporting, risk and issue, dependency and obligation management. What you’ll be doing Escalation point for Level 2 Team Members, to provide guidance and direction to newer members of the team where needed. Set up or work with in existing governance structure for Risk and Issues, Planning Dependency and Milestone Management, Financial Management, Content and Documentation, reporting internal and external. Work closely with Project Managers to ensure that project reporting deadlines are met, and project documents are updated accurately, stored on the relevant public/team folders and reflect accurate status ensuring clear understanding of progress for open/live projects. Provision of reports to support the project management process, including status reports/updates to the customer Creation and ownership of the project RAID log. Creation and ownership of any other project or programme related trackers used for reporting to key stakeholders both internally and externally Follow up action logs where appropriate with project team members. Schedule delivery resource in line with agreed plans for implementation and provide clear work instructions to those resources (internal or external 3rd parties) to facilitate smooth delivery and minimise revisits or additional internal costs Provide accurate commercial forecasting using the designated reporting tools Track and monitor the progress and quality of work being performed by the assigned Project team to ensure projects delivered to time, cost and quality tolerances including the timely provision of any document deliverables. Use project scheduling and control tools to create and monitor projects plans, work hours, budgets and expenditures for internal and external resource Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations Participation in Gateway reviews including Project closure and lessons learnt review to determine any corrective actions that could be taken to improve future programme/project delivery in terms of cost, quality and customer satisfaction. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity.Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation.Building for the future I build diverse future-ready teams where all individuals can be at their best. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.