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- Tasks: Support customers and brokers, ensuring a seamless journey and high satisfaction.
- Company: InterBay Asset Finance aims to unlock business potential with a focus on customer respect.
- Benefits: Enjoy hybrid working, an annual bonus, and enhanced family-focused benefits.
- Why this job: Join a dynamic team dedicated to continuous improvement and exceptional service.
- Qualifications: Experience in asset finance and customer service, with strong attention to detail required.
- Other info: This is a 12-month fixed-term contract with a competitive salary.
The predicted salary is between 36000 - 39000 £ per year.
About the team: InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business\’ potential. Treating every case with respect, with the aim to take as much hassle away as possible. We are looking for a Customer Service Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset Finance. You will play a crucial role ensuring the support to our customers & brokers is provided at the highest level of customer satisfaction. What you will be doing: As Customer Service Officer, you will be part of a growing area of the business where no two days are the same. You will have the opportunity to ensure a seamless customer journey is provided to InterBay Asset Finance\’s customers and brokers, continually analysing the current process, and looking at improvements that will enhance the relationships and maximise customer satisfaction. You will bring a proactive mindset and a passion for continuous improvement, playing an integral role in supporting The Group to deliver first-class service and continue to thrive and grow. Your responsibilities will include… Managing all aspects of the customer journey ensuring timely responses to customer enquiries, direct or indirect via brokers, via phone, email and letter. Carrying out regular analysis of the service and performance provided for customers ensuring that KPI\’s are met and utilising the data to continually improve the customer journey. Proactively problem solving and identifying pinch points within the customer journey ensuring a seamless experience. Managing customer disputes to resolution, working with the Internal functions to ensure any formal issues are resolved. Managing the invoicing and Direct Debit runs, taking responsibility for ensuring accuracy and provide a range of financial statements and copy documents to customers. Proactively managing the handling of all HPI alerts, ensuring the timely action is taken in liaising with all relevant parties and make recommendations to management. Working with other internal Functions to ensure the smooth handling of Variation Agreements, Novation requests and Substitution of Goods requests. PLEASE NOTE – This role is for a Fixed Term Contract for a period of 12 months What\’s in it for you? We offer a base salary dependent on experience and location of between £36,000 – £39,000 and a competitive benefits package including: Hybrid-working Annual bonus opportunity Enhanced family-focused benefits Please use this link to see the fantastic benefits available at OSB: OSB Careers About us: At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become \’the bank of the future\’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the skills set out below: Good knowledge of asset finance Advanced previous experience in a customer service role Strong previous experience of administration Excellent attention to detail, accuracy and communication skills Next steps: Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we\’re here to make sure you can show your best self. Diversity, Equity & Inclusion Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We\’re committed to creating an inclusive space where everyone feels empowered to apply – even if you don\’t check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.\” INDHP #LI-HYBRID
Customer Services Officer (Asset Finance) - Fleet employer: What Jobs
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What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer (Asset Finance) - Fleet
✨Tip Number 1
Familiarise yourself with the asset finance industry. Understanding the nuances of asset finance will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of InterBay Asset Finance. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer service in previous roles. Highlighting your proactive mindset and problem-solving skills will resonate well with the team’s focus on enhancing customer satisfaction.
✨Tip Number 4
Research common customer service challenges in asset finance. Being able to speak knowledgeably about these issues and how you would address them can set you apart from other candidates.
We think you need these skills to ace Customer Services Officer (Asset Finance) - Fleet
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Services Officer position. Understand the key responsibilities and required skills, such as knowledge of asset finance and customer service experience.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and asset finance. Use specific examples that demonstrate your attention to detail, problem-solving skills, and ability to manage customer journeys effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and continuous improvement. Mention how your background aligns with the company's vision and how you can contribute to enhancing customer satisfaction.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles that relate to customer service and administration. This could be improving customer satisfaction scores or successfully managing disputes.
How to prepare for a job interview at What Jobs
✨Showcase Your Asset Finance Knowledge
Make sure to brush up on your asset finance knowledge before the interview. Be prepared to discuss specific examples of how you've applied this knowledge in previous roles, as it will demonstrate your expertise and suitability for the position.
✨Emphasise Customer Service Experience
Highlight your previous customer service roles and the skills you've developed. Discuss how you've handled customer inquiries and resolved disputes, as this is crucial for the Customer Services Officer role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've proactively identified and solved problems in past positions. This will show your ability to enhance the customer journey and improve processes, which is a key responsibility in this role.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the challenges they face, or how they measure customer satisfaction. This will reflect your enthusiasm and proactive mindset.
