Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students with loan applications and answer their queries.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its amazing culture.
- Benefits: Earn £12.21 per hour with full training provided and no weekend work.
- Why this job: Make a real difference in students' academic futures while developing your customer service skills.
- Qualifications: Strong people skills, confidence with PCs, and resilience in handling calls are essential.
- Other info: This is an onsite role in Glasgow with a permanent contract and full-time hours.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Job Overview:
- Role: Customer Service Specialist
- Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
- Contract: Permanent
- Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
- Salary: £12.21 per hour
- Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
- Start Date: 14th and 21st July 2025
- ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months).
- Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a repayment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination, along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift.
Customer Service Representative - SLC (Renfrew) employer: What Jobs
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - SLC (Renfrew)
✨Tip Number 1
Familiarise yourself with the Student Loans process and common queries students have. This will help you feel more confident during the interview and demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you prepare for handling challenging calls and improve your ability to convey information clearly.
✨Tip Number 3
Research Teleperformance and their values, especially their focus on customer service excellence. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
Be ready to showcase your multitasking abilities. During the interview, you might be asked how you would handle multiple systems and customer queries simultaneously, so think of examples from past experiences that highlight this skill.
We think you need these skills to ace Customer Service Representative - SLC (Renfrew)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the job description. Emphasise your ability to build relationships and handle challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your understanding of the role. Mention specific examples of how you've successfully supported customers in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as multitasking, resilience, and effective communication. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at What Jobs
✨Showcase Your People Skills
As a Customer Service Representative, your ability to build relationships is key. During the interview, share examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Demonstrate Resilience
The role involves handling demanding calls. Prepare to discuss times when you faced difficult customer interactions and how you managed to stay calm and resolve the issues effectively.
✨Familiarise Yourself with the Role
Understand the specifics of the Customer Service Specialist position. Research Teleperformance and their Student Loans campaign to show your genuine interest and knowledge during the interview.
✨Highlight Your Multitasking Abilities
You'll need to navigate multiple systems while assisting customers. Be ready to explain how you manage multitasking in fast-paced environments, perhaps by sharing relevant experiences from previous jobs.
