At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join Wixroyd, a leading supplier of engineering components in the UK.
- Benefits: Enjoy competitive salary, pension contributions, annual leave, and wellness events.
- Other info: Flexible shifts with opportunities for professional training and growth.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 32000 € per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.
The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy. We are looking to recruit a confident and motivated person to join our customer services team.
The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of wellbeing events
Hours of Work: Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers. Shift times are: Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30. Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Wixroyd (part of Essentra Plc) is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. Continued year-on-year sales growth has recently seen the business relocate to a purpose-built facility in Chichester, both the main distribution centre and new modern manufacturing now operate from the same location. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Chichester, PO19 7BJ employer: What Jobs
Wixroyd is an exceptional employer, offering a vibrant and dynamic work environment in Chichester where your contributions are valued and recognised. With competitive salaries, generous benefits including a matched pension scheme and professional training opportunities, we are committed to fostering employee growth and well-being. Join us to be part of a forward-thinking team that believes in delivering endless possibilities for both our customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ
✨Tip Number 1
Get to know the company inside out! Research Wixroyd's products and values so you can show off your knowledge during the interview. This will help us see how you fit into our team and culture.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive in your follow-ups! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our dynamic team at Wixroyd.
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that match what we're looking for, like your ability to handle customer queries and work in a fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you've successfully resolved a customer issue in the past.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention any experiences where you’ve gone above and beyond to help customers or improve processes. This shows us you're the kind of self-motivated person we want on our team.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at What Jobs
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what sets them apart in the engineering components industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or went above and beyond for a customer. This is crucial since the role focuses on providing high levels of service and a hassle-free experience.
✨Demonstrate Your Problem-Solving Abilities
Wixroyd values proactive individuals who can handle customer queries efficiently. Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare for Role-Play Scenarios
Since the position involves dealing with a large volume of sales calls and customer queries, be prepared for potential role-play scenarios during the interview. Practise responding to common customer inquiries or complaints to demonstrate your communication skills and ability to think on your feet.
