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- Tasks: Help customers connect their products and resolve initial queries over the phone.
- Company: Join EE, a leading telecommunications company known for innovation and customer service.
- Benefits: Enjoy a competitive salary, discounts on products, flexible working, and healthcare options.
- Other info: Flexible scheduling, career development support, and community volunteering opportunities available.
- Why this job: Make a real impact while developing your skills in a supportive and fun environment.
- Qualifications: No specific experience needed; just bring your helpful attitude and relationship-building skills.
Customer Service Advisor (Stoke Contact Centre, Stoke-On-Trent, United Kingdom) Service Guide Stoke Salary: £26,968 Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE. Why not use your skills to make a difference and join our Home Connections Team in Stoke. You’ll be talking to them over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in home setup or their first bill. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £26,968.00 Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Stoke Contact Centre, Stoke-On-Trent, United Kingdom) employer: What Jobs
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StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Stoke Contact Centre, Stoke-On-Trent, United Kingdom)
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as a customer struggling with their setup or having billing questions. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your ability to build relationships. Prepare examples from your past experiences where you've successfully connected with others, whether in a work setting or personal life. This will highlight your natural helpfulness and calm demeanour.
✨Tip Number 3
Research EE's products and services. Understanding what you’ll be helping customers with will not only boost your confidence but also impress the hiring team with your initiative and enthusiasm for the role.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company culture. Consider asking about the training process or how the team supports each other in challenging situations.
We think you need these skills to ace Customer Service Advisor (Stoke Contact Centre, Stoke-On-Trent, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills mentioned, such as problem-solving and relationship-building, and think about how your experiences align with these requirements.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the Customer Service role. Emphasise any previous customer service experience or transferable skills, even if they come from gaming or technology. Use clear, concise language and bullet points for easy reading.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE and how your background makes you a great fit. Be sure to include specific examples of how you've solved problems or helped others in the past.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at What Jobs
✨Show Your Problem-Solving Skills
Since the role involves helping customers with their queries, be prepared to discuss examples of how you've solved problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might want to role-play common customer scenarios to showcase your ability to connect with people.
✨Highlight Your Flexibility
The job offers flexibility, so be ready to discuss how you manage your time and adapt to changing situations. Share experiences where you successfully balanced multiple tasks or adjusted your schedule to meet demands.
✨Express Your Enthusiasm for the Role
Let your passion for customer service shine through. Talk about why you want to work in this role specifically and how you can contribute to the team culture at EE. A positive attitude can make a big difference!