Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone, addressing their needs and resolving billing issues.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible working hours, online GP access, generous leave policies, and discounts on products.
- Why this job: Make a real difference in people's lives while building a rewarding career in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
- Other info: Opportunities for home working and tailored training to help you grow.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service Advisor (Plymouth Contact Centre, Plymouth, United Kingdom) Why this job matters Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Plymouth Contact Centre, Plymouth, United Kingdom) employer: What Jobs
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Plymouth Contact Centre, Plymouth, United Kingdom)
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they support their employees can help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've successfully navigated challenging situations, as these will resonate well with the role's requirements.
✨Tip Number 3
Practice active listening techniques. Since the role involves speaking with customers about their accounts, being able to show that you can listen attentively and respond appropriately will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of EE, especially those in customer service roles. They can provide valuable insights into the interview process and what the company looks for in a successful candidate.
We think you need these skills to ace Customer Service Advisor (Plymouth Contact Centre, Plymouth, United Kingdom)
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, focus on your life experiences that demonstrate resilience and relationship-building skills. Use specific examples to show how these experiences have prepared you for a role in customer service.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor position. Emphasise any previous customer service roles or transferable skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the importance of customer service. Mention why you are interested in working for EE and how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at What Jobs
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or building strong relationships, these skills are invaluable in customer service.
✨Understand the Role
Familiarise yourself with the responsibilities of a Customer Service Advisor, especially in billing. Be prepared to discuss how you would approach common customer queries and issues, showing that you understand the job's demands.
✨Emphasise Flexibility
Since the role offers flexibility, be ready to discuss how you can adapt to different working conditions, such as scheduling breaks or occasional home working. This shows that you are a team player who values work-life balance.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or career progression. It demonstrates your genuine interest in the role and the company.