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- Tasks: Join our Customer Experience Team and engage with customers in a vibrant theatre environment.
- Company: Be part of the Palace Theatre & Opera House Manchester, a hub for entertainment and culture.
- Benefits: Enjoy competitive pay, flexible hours, and a fun workplace atmosphere.
- Why this job: This role offers variety, challenges, and the chance to work in exciting venues.
- Qualifications: No prior experience needed; just bring your passion and enthusiasm!
- Other info: Must be 18+, available evenings and weekends, and committed to inclusivity.
Are you great with customers, but looking for something a little bit different? Do you thrive in a fast-paced, exciting environment and love a challenge? Are you looking for a workplace which is fun and engaging? If so, we are looking for fantastic people like you to help support our Manchester Venues as a member of our Customer Experience Team.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate, and ambitious team, working in our unique venues with a busy programme of events. If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you!
Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position as this role involves the handling and sale of alcohol. Evening and weekend availability is essential.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.
Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact email address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Salary: £12.21 / £12.50 Per Hour depending on contract choice
Closing Date: 2025-06-15
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
✨Tip Number 1
Familiarise yourself with the Palace Theatre & Opera House Manchester's events and programmes. Understanding the types of shows and experiences they offer will help you engage more effectively during your interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you've gone above and beyond for a customer. This will highlight your ability to thrive in a fast-paced environment and your commitment to providing excellent service.
✨Tip Number 3
Be ready to discuss your availability, especially for evenings and weekends, as this is essential for the role. Showing that you are flexible and willing to work during busy times will make you a more attractive candidate.
✨Tip Number 4
Research the values and culture of the organisation. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their team.
We think you need these skills to ace Customer Experience Team Member, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Experience Team Member position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise any previous experience you have in customer service or similar roles. Use specific examples to demonstrate how you've successfully handled customer interactions, especially in fast-paced environments.
Express Your Enthusiasm: Make sure to convey your passion for working in a fun and engaging environment. Mention why you are excited about the opportunity to work at the Palace Theatre & Opera House Manchester and how you can contribute to their team culture.
Highlight Availability: Since evening and weekend availability is essential for this role, clearly state your availability in your application. This shows that you are committed and ready to meet the demands of the job.
How to prepare for a job interview at What Jobs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Demonstrate Adaptability
Since the role involves a variety of tasks in a fast-paced environment, highlight your ability to adapt to changing situations. Discuss any experiences where you successfully managed multiple responsibilities or handled unexpected challenges.
✨Familiarise Yourself with the Venue
Before the interview, take some time to learn about the Palace Theatre & Opera House Manchester. Understanding the venue's history, its events, and its audience will show your genuine interest and help you stand out during the conversation.
✨Be Ready for Scenario Questions
Prepare for potential scenario-based questions that assess your problem-solving skills and customer interaction abilities. Think of situations where you had to resolve conflicts or enhance a customer's experience, and be ready to discuss them in detail.