At a Glance
- Tasks: Join our Customer Experience Team and engage with customers in a vibrant theatre environment.
- Company: Be part of the Palace Theatre & Opera House Manchester, a hub for entertainment and culture.
- Benefits: Enjoy competitive pay, flexible hours, and a fun workplace atmosphere.
- Other info: Must be 18+, available evenings and weekends, and committed to inclusivity.
- Why this job: This role offers variety, challenges, and the chance to work in exciting venues.
- Qualifications: No prior experience needed; just bring your passion and enthusiasm!
Are you great with customers, but looking for something a little bit different? Do you thrive in a fast-paced, exciting environment and love a challenge? Are you looking for a workplace which is fun and engaging? If so, we are looking for fantastic people like you to help support our Manchester Venues as a member of our Customer Experience Team.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate, and ambitious team, working in our unique venues with a busy programme of events. If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you!
Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position as this role involves the handling and sale of alcohol. Evening and weekend availability is essential.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.
Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact email address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Salary: £12.21 / £12.50 Per Hour depending on contract choice
Closing Date: 2025-06-15
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like What Jobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at What Jobs and let us see your personality shine through!
We think you need these skills to ace Customer Experience Team Member, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and What Jobs.
Get Familiar with Our Brand:Before applying, take some time to learn about What Jobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at What Jobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress What Jobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which What Jobs will surely appreciate.
