At a Glance
- Tasks: Support and monitor action plans, manage data input, and assist customers with bulky item collections.
- Company: Join Citizen, a trusted social housing provider with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, flexible hours, health insurance, and a generous pension scheme.
- Other info: Opportunities for professional growth and a collaborative culture await you!
- Why this job: Be part of a dynamic team where no two days are the same and make a real impact.
- Qualifications: Experience in admin roles, excellent customer service skills, and IT proficiency required.
The predicted salary is between 30080 - 30080 £ per year.
Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in an Estates & Services role? We're looking to recruit experienced admin staff to join our Estates Team.
With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Position: Permanent
Salary: £30,080 per year
Location: Torrington Avenue, Coventry
Hours: 37 per week, Monday - Thursday 8am to 4pm, Friday 8am to 3.30pm
Key Responsibilities:
- To support and monitor work and action plans.
- To carry out data inputting to ensure up-to-date records are kept and targets are adhered to.
- To work as a team with other Citizen staff.
- To call customers and arrange collection of bulky items.
- To close jobs once completed.
- To collate weekly figures and distribute to managers.
- All other general admin duties as requested.
Qualifications and Experience:
- General admin duties as part of the role including production of reports and stats for presentation.
- Experience of dealing with customers verbally as required along with proven excellent customer services.
- A good understanding of Data Protection & Confidentiality is always essential.
- Knowledge of IT systems such as Word, Excel, PowerPoint and Outlook.
- Ability to switch to different systems during the week.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays (pro-rata).
- Annual leave purchase scheme option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme: The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Company Culture: We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: 19th June 2026
Interview date: 23rd/24th June 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.
Estates Services Support Coordinator - Coventry, West Midlands, United Kingdom employer: What Jobs
Citizen is an exceptional employer, offering a vibrant and innovative work environment in Coventry, where you can make a meaningful impact in the Estates & Services sector. With a strong commitment to employee growth, we provide extensive training opportunities, flexible working hours, and a supportive team culture that values creativity and collaboration. Our generous benefits package, including enhanced family leave and a robust pension scheme, ensures that our employees feel valued and empowered to thrive both personally and professionally.
