At a Glance
- Tasks: Provide top-notch customer service and support business growth through lead generation and upselling.
- Company: Join Essentra, a global leader in essential components and solutions.
- Benefits: Starting salary of £24,800, career growth, bonuses, and generous leave.
- Other info: Enjoy employee discounts, a cycle to work scheme, and opportunities for self-development.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Strong communication skills and experience in a fast-paced service environment.
The predicted salary is between 24800 - 24800 € per year.
We are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and a proactive problem solving approach. The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities:
- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns.
- Identify new product opportunities and generate leads.
- Liase and build network with internal departments.
- Upsell and cross sell new products.
- Follow up on all commercial activity.
- Operate effectively and adhere to current business policy and procedures.
- Deliver consistent performance and achieve KPI's and business targets.
- Drive self-development.
- Manage time effectively and efficiently.
- Understand company strategy and propositions.
- Support other departments, depending on the needs of the business.
Required Skills and Experience:
- Excellent communication skills.
- Good attention to detail.
- Commercially aware.
- Experience in service/sales environment.
- Minimum 'A' Level Standard.
- Delivery of agreed commitments and objectives.
- Highly organised.
- Team player.
- Strong work ethic.
- Complaint management/resolution experience desirable.
- Manufacturing knowledge desirable.
- Experience of Microsoft package (Excel, Word etc.) desirable.
What we offer:
- £24,800 starting salary.
- Great career prospects.
- Discretionary bonus.
- Up to 5% matched pension contribution.
- 4x annual salary life assurance.
- 25 days annual leave plus bank holidays.
- Extra paid day off for your birthday.
- Paid day off for volunteering.
- Employee discounts through MyDiscounts.
- Holiday purchase scheme.
- Eyecare vouchers.
- Cycle to work scheme.
- UK Sharesave scheme.
Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving approximately 74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Jarrow, NE32 3DP in Choppington employer: What Jobs
Essentra plc is an excellent employer for Customer Service Executives in Jarrow, offering a supportive work culture that values teamwork and innovation. With a competitive starting salary of £24,800, generous benefits including a discretionary bonus, matched pension contributions, and opportunities for career advancement, employees are encouraged to grow and develop their skills while making a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Jarrow, NE32 3DP in Choppington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Essentra. Understand their products and values so you can show how you fit into their team. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you would handle them. This will help you feel more confident during the interview and show that you're proactive in problem-solving.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully upsold or resolved customer complaints in the past. This will demonstrate your experience and ability to meet the KPIs they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace Customer Service Executive - Jarrow, NE32 3DP in Choppington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in customer service and any skills that match the job description, like attention to detail and problem-solving.
Show Off Your Communication Skills:Since this role requires excellent communication, don’t shy away from showcasing your ability to connect with customers. Use clear and concise language in your application to demonstrate your communication prowess.
Be Proactive:We love candidates who take initiative! In your application, mention any examples where you’ve gone above and beyond in previous roles, especially in a fast-paced environment. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at What Jobs
✨Know the Company Inside Out
Before your interview, take some time to research Essentra. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or upsold a product. This will demonstrate your ability to handle customer inquiries and drive sales.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value the interviewer’s input. Don’t hesitate to ask for clarification if you need it!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Share examples of how you've identified issues and taken ownership to resolve them. This aligns perfectly with the proactive mindset they’re looking for in a Customer Service Executive.
