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- Tasks: Assist in running the box office and provide top-notch customer service.
- Company: Join ATG Entertainment, a leader in live entertainment with iconic venues.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for growth.
- Why this job: Be part of a historic theatre and contribute to unforgettable performances.
- Qualifications: No specific experience required; just a passion for customer service.
- Other info: We support disabled candidates and promote an inclusive workplace.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Phoenix is a beautiful venue steeped in rich history; originally built on the site of an old musical hall called The Alcazar, it’s been the home of serious drama, comedy and musicals for over 92 years. We have a neoclassical exterior and an interior designed in an Italianate style by Theodore Komisarjevsky. The theatre opened with the premiere of Private Lives featuring Noёl Coward in the cast, along with Gertrude Lawrence, Adrienne Allen and a young Laurence Olivier. One of the most outstanding successes for the venue to date was Willy Russell’s ‘Blood Brothers’, which transferred from the Albery Theatre in late 1991 and became the venue’s longest running show playing until 2012. The Phoenix is proud to be the West End home of the award-winning production ‘Stranger Things: The First Shadow’, which opened to great acclaim in November 2023.
The Box Office Sales Advisor will assist the Ticketing Managers in the smooth running of the box office and deliver the highest standard of customer service in order to maximise sales, productivity and occupancy of the venue. You will process customer and trade bookings with utmost accuracy using the in-house Ticketing System, which is currently Audience View.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact email address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.
Salary: £17.23 per hour
Closing Date: 2025-07-07
Box Office Sales Advisor, Phoenix Theatre, 110 Charing Cross Road employer: What Jobs
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Sales Advisor, Phoenix Theatre, 110 Charing Cross Road
✨Tip Number 1
Familiarise yourself with the Phoenix Theatre and its history. Understanding the venue's significance and its past productions will help you connect with the team and demonstrate your passion for live entertainment during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on providing exceptional service. Think of examples from your past experiences where you went above and beyond for a customer, as these stories can be great conversation starters.
✨Tip Number 3
Get to know the Audience View ticketing system if possible. Familiarity with this software will not only give you an edge but also show your initiative and readiness to hit the ground running in the role.
✨Tip Number 4
Network with current or former employees of ATG Entertainment. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Box Office Sales Advisor, Phoenix Theatre, 110 Charing Cross Road
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Box Office Sales Advisor. Highlight your customer service skills and any experience with ticketing systems, especially Audience View.
Tailor Your CV: Customise your CV to reflect relevant experience in sales and customer service. Include specific examples of how you've maximised sales or improved customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live entertainment and your understanding of the Phoenix Theatre's history. Mention why you want to work there and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in box office sales.
How to prepare for a job interview at What Jobs
✨Know the Venue's History
Familiarise yourself with the rich history of the Phoenix Theatre. Understanding its significance and past productions will show your genuine interest in the role and the venue.
✨Demonstrate Customer Service Skills
As a Box Office Sales Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues to highlight your skills.
✨Understand the Ticketing System
Research the Audience View ticketing system, as you'll be using it in this role. Showing that you have a basic understanding of how it works can set you apart from other candidates.
✨Show Your Passion for Live Entertainment
Express your enthusiasm for live performances and the arts during the interview. This passion can resonate well with the interviewers and demonstrate that you're a good fit for the team.
