At a Glance
- Tasks: Lead a luxury retail team and ensure exceptional customer experiences.
- Company: Join Ralph Lauren's flagship store in Bicester, a hub of style and service.
- Benefits: Opportunities for professional growth and development in a dynamic environment.
- Other info: Exciting chance to influence store performance and team development.
- Why this job: Be part of a brand that values leadership and customer excellence.
- Qualifications: Retail experience and a passion for luxury customer service required.
The predicted salary is between 30000 - 40000 £ per year.
Outstanding Leadership Opportunity
Join the grand reopening of our transformed Bicester Village flagship! This isn't just a store refresh - it's a milestone showcasing Ralph Lauren's commitment to elevating consumer experiences through exceptional team development and operational excellence.
Your Impact:
- Lead sales floor operations with service excellence standards
- Build lasting client relationships while upholding RL culture
- Partner with General Manager on leadership development
Perfect for: Retail leaders passionate about luxury customer service, team development, and being part of Ralph Lauren's continued growth story. This role offers incredible professional growth potential and reflects our investment in developing future retail leaders.
Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with General Manager to learn the role of a leader and positively influence the store team.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Embrace & demonstrate the RL Brand philosophy & EMEA values
- Direct store performance & profitability with a customer first focus culture
- Motivate, Lead & develop the store team to deliver exceptional customer support
- Deliver the highest standards of Operational efficiencies, compliance, performance & profitability
- Deliver profit expectations by managing expenses and exceeding sales & key metric targets; Conversion, Units per transaction, Sales per worked hours, Customer Data capture, Units per Hour, Shrink & Audit targets
- Optimize resource to improve productivity, operational efficiency and provide an exceptional RL Experience
- Utilize available data to draw conclusions to optimize performance and/or take corrective action
- Proactively track & monitor competitor activity & share opportunities
- Create & deliver action plans to minimize shrink & improve store compliance
- Direct and inspire the team to maximise KPI results & opportunities by providing the RL Experience & delivering Operational excellence
- Support the hiring & development of talent to meet the business requirement
- Manage talent performance, support personal development plans, provide regular feedback & coaching
- Encourage a culture with creativity, strong work ethic & a passion for the RL Brand
- Act as the store Brand Ambassador; manage the adherence of the company dress & grooming standards
- Embrace & demonstrate the RL Service Philosophy & model
- Consistently communicate, deliver & drive the RL Experience service model to an exceptional level
- Foster a customer first culture across the store employee population.
- Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL
- Share product knowledge, coach selling skills to new & existing employees to ensure delivery of RL Experience, operational efficiencies & fulfilment of product
- Drive the operational efficiencies to ensure customer experience team can connect, convert and conclude
- Influence the visual presentation strategy through commercial thinking & utilisation of key reports
- Identify & resolve inventory levels & opportunities in partnership with Corporate business partners
- Ensure compliance to all company policy & procedures including, APIS, Cash management and Health & Safety
- Ensure adequate store supplies are available & managed within agreed budget
EXPERIENCE, SKILLS & KNOWLEDGE
- Professional experience within a Retail environment.
- Proactive, positive, and dynamic personality.
- High customer and people service orientation.
- Good social and communication skills.
- Understanding of delivering performance against KPIs
- Experience within MS Office suite.
Assistant General Manager - Bicester employer: What Jobs
Ralph Lauren offers an exceptional work environment for retail leaders in Bicester, where you can thrive in a culture that prioritises luxury customer service and team development. With a commitment to professional growth, employees benefit from leadership training and the opportunity to influence store performance while being part of a prestigious brand's journey. Join us to be a part of a dynamic team that values creativity, operational excellence, and a customer-first approach.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Bicester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like What Jobs, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like What Jobs!
We think you need these skills to ace Assistant General Manager - Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at What Jobs, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at What Jobs and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show What Jobs that you’re ready to jump in and contribute right away!
How to prepare for a job interview at What Jobs
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
