At a Glance
- Tasks: Manage the University Guarantor Scheme and support students in securing private housing.
- Company: Join a diverse university with a commitment to equity and inclusion.
- Benefits: Enjoy flexible hours, generous leave, and professional development opportunities.
- Other info: Part-time role with a collaborative team and excellent career growth potential.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in student support or housing, with strong communication skills.
The predicted salary is between 31236 - 37694 € per year.
Campus Services are looking for a University Guarantor Officer to play a key role in delivering and developing our in-house Guarantor Scheme. This service provides essential support for eligible students seeking private rented housing and helps ensure they can secure suitable accommodation while the University maintains responsible financial oversight.
This is a part time position, working 18 hours over 4 days (4.5 hours per day).
About the role
- Implement and manage the day-to-day operation of the Guarantor Scheme, ensuring applications are processed efficiently and accurately.
- Provide clear, accessible advice to students eligible for the University guarantor scheme, on their responsibilities, rights and obligations.
- Offer early intervention support for students on the scheme at risk of rent arrears, working with Student Money Advice and other support services to ensure students receive financial guidance and hardship support where needed.
- Liaise with landlords and letting agents validating tenancy and compliance documentation and supporting positive, solution-focused communication.
- Monitor financial exposure, track arrears, and contribute operational data to support forecasting, reporting and wider accommodation planning.
- Ensure all processes comply with relevant housing legislation, consumer protection standards, and data governance requirements.
- Support continuous improvement by identifying process enhancements, maintaining guidance materials, and contributing to training and system testing.
- Collaborate with teams across the University, particularly those supporting estranged students, care-experienced learners and students from refugee/asylum-seeking backgrounds, to ensure they receive joined-up, person-centred support.
This is a highly collaborative role where you will work closely with the Student Accommodation Revenue & Capacity Manager and colleagues across Campus Services, Student Support, Wellbeing and Student Money Advice.
About you
We are looking for someone with solid experience in student support, housing, customer service or a similar administrative environment, who is confident interpreting tenancy documents and navigating key private-rental processes. You will be highly organised, able to stay calm under pressure, and skilled at prioritising during busy periods, all while maintaining exceptional accuracy and attention to detail. Clear, confident communication is essential, as you will work closely with students, landlords and colleagues, translating complex information into clear, accessible guidance. While not essential, it would be an advantage if you bring knowledge of housing legislation, guarantor responsibilities, consumer rights, or experience within higher education or accommodation services. An understanding of compliance, risk monitoring, financial processes or service-improvement work would also be highly valued.
Further information
This is a part time role (18 hours per week).
For an informal discussion regarding the role please contact Hannah Rutt.
Join the Campus Services team
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We are continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work.
Closing Date: 28 May 2026
Department: Management, Specialist and Administration
Salary: £31,236 to £37,694 Pro Rata Per Annum
University Guarantor Officer (SS13644) - Bath, BA2 7AY employer: What Jobs
The University of Bath is an exceptional employer, offering a supportive and inclusive work environment that celebrates diversity and promotes personal and professional growth. With a generous benefits package, including flexible working hours, extensive development opportunities, and a commitment to employee wellbeing, the University ensures that staff can thrive both personally and professionally while making a meaningful impact on students' lives in the vibrant city of Bath.
StudySmarter Expert Advice🤫
We think this is how you could land University Guarantor Officer (SS13644) - Bath, BA2 7AY
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Bath through LinkedIn. A friendly chat can give us insider info on the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and housing. We should also think about how our past experiences align with the responsibilities of the University Guarantor Officer role.
✨Tip Number 3
Showcase our communication skills! During the interview, we can demonstrate how we can translate complex information into clear advice, just like the role requires. Use examples from previous jobs to back this up.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the position can leave a lasting impression. Plus, it’s a great way to keep us on their radar.
We think you need these skills to ace University Guarantor Officer (SS13644) - Bath, BA2 7AY
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of University Guarantor Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since clear communication is key in this role, don’t forget to demonstrate your ability to convey complex information simply. Share examples of how you've done this in previous roles or experiences.
Highlight Relevant Experience:We want to see your background in student support, housing, or customer service. Be specific about your past roles and how they relate to managing the Guarantor Scheme effectively.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at What Jobs
✨Know the Guarantor Scheme Inside Out
Before your interview, make sure you understand the ins and outs of the University Guarantor Scheme. Familiarise yourself with how it operates, the responsibilities of students, and the support services available. This will show your genuine interest in the role and help you answer questions confidently.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, such as a student at risk of rent arrears. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and ability to provide clear guidance. This will demonstrate your practical understanding of the role.
✨Showcase Your Communication Skills
Since this role involves liaising with students, landlords, and colleagues, practice articulating complex information clearly and concisely. You might want to prepare examples of how you've successfully communicated in previous roles, especially in challenging situations. This will highlight your ability to translate complex concepts into accessible advice.
✨Highlight Your Organisational Skills
Given the need for accuracy and attention to detail, be ready to discuss how you manage your time and prioritise tasks. Share specific examples from your past experiences where you successfully handled multiple responsibilities while maintaining high standards. This will reassure the interviewers of your capability to thrive in a busy environment.
