At a Glance
- Tasks: Support BT colleagues with HR queries and guide them through policies and procedures.
- Company: Join BT, a leader in connecting people and technology for positive change.
- Benefits: Enjoy competitive salary, flexible working, and generous family leave options.
- Other info: We encourage applications from all backgrounds; you might be the perfect fit!
- Why this job: Be part of a diverse team that values your growth and community impact.
- Qualifications: Experience in HR roles and knowledge of UK employment legislation required.
The predicted salary is between 36000 - 60000 £ per year.
Join BT as an Ask HR Advisor in Birmingham.
About People & Culture Team
The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on attracting, developing, and retaining top talent, ensuring that our workforce is equipped with the skills and support needed to drive our business forward. By championing diversity & wellbeing, promoting continuous learning, and being focused on delivering value for our organisation, we create a culture that empowers our people to deliver exceptional results for our customers and communities.
Aligned with BT's vision to "connect for good," we amplify the power of people and technology to help solve some of the UK’s biggest challenges and build meaningful connections.
Why this job matters
Ask HR is a team of HR advisors providing support and guidance for all colleagues across BT Group. For complex queries requiring further investigation, Ask HR will guide or hand off to the relevant specialist team.
This role provides invaluable day-to-day people advisory support to managers across BT Group. As an online advisor, you will support on a mixture of people related matters by guiding them to policy and procedure, providing advisory support on informal processes, and providing guidance on how to request support for formal case management. The role will support the triage of new cases/queries, transferring cases into different categories, and assessing case priority and complexity.
Skills and experience you’ll need
- Experience in a fast-paced, demanding HR role, with experience dealing with people related issues.
- Knowledge of people relations processes such as sickness absence, performance management, grievance, and misconduct.
- A good general knowledge of UK employment legislation and people processes.
- Ability to assess cases in a timely and efficient manner, interpret data, use judgment to assess risk, and be confident in escalating where necessary.
- Understand the need for confidentiality regarding documents processed, systems maintained, and access to confidential material within the HR community.
- Work effectively and efficiently with various stakeholders to deliver a first-class service, be seen as personable, and support each other to achieve SLAs and overcome problems.
- Must have good listening skills and the ability to clearly articulate and advise on resolutions in a way that our colleagues will understand, both written and verbally, as well as having a positive attitude and professional telephone manner.
- Desirable - hold or be working towards Level 3 CIPD.
What’s in it for you?
- Competitive salary.
- BT Pension scheme (minimum 5% Employee contribution, BT contribution 10%).
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
A Few Points To Note:
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don’t Meet Every Single Requirement:
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Ask HR Advisor (Snowhill, Birmingham, United Kingdom) employer: What Jobs
BT is an exceptional employer that prioritises inclusivity and employee development within its vibrant Birmingham location. With a strong focus on wellbeing, competitive benefits such as a generous pension scheme, enhanced family leave, and opportunities for career progression, BT fosters a supportive work culture where every team member can thrive and contribute to meaningful connections across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Ask HR Advisor (Snowhill, Birmingham, United Kingdom)
✨Tip Number 1
Familiarise yourself with BT's People & Culture values and mission. Understanding their commitment to diversity, inclusion, and employee wellbeing will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your knowledge of UK employment legislation and HR processes. Being able to discuss relevant laws and how they apply to the role will show your expertise and readiness to handle complex HR queries.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed people-related issues. Highlighting specific scenarios where you assessed cases or provided advisory support will showcase your practical skills and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of BT, especially those in HR roles. They can provide insights into the company culture and the specifics of the Ask HR Advisor position, which can be invaluable during your application process.
We think you need these skills to ace Ask HR Advisor (Snowhill, Birmingham, United Kingdom)
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV to highlight relevant HR experience, particularly in fast-paced environments. Emphasise your knowledge of UK employment legislation and people processes, as these are crucial for the Ask HR Advisor role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for fostering an inclusive work environment. Mention specific experiences where you've successfully dealt with people-related issues and how you can contribute to BT's People & Culture team.
Highlight Key Skills:In your application, clearly outline your skills in assessing cases, interpreting data, and providing advisory support. Use examples to demonstrate your ability to communicate effectively and maintain confidentiality.
Show Enthusiasm for Diversity and Inclusion:Express your commitment to diversity and inclusion in your application. Share any relevant experiences or initiatives you've been part of that align with BT's vision to create a supportive and engaging workplace.
How to prepare for a job interview at What Jobs
✨Understand the Role
Before your interview, make sure you thoroughly understand the Ask HR Advisor role and its responsibilities. Familiarise yourself with BT's People & Culture team and their focus on inclusivity and employee support. This will help you articulate how your experience aligns with their mission.
✨Showcase Your HR Knowledge
Be prepared to discuss your knowledge of UK employment legislation and people relations processes. Highlight any relevant experience you have in handling issues like sickness absence or performance management, as this will demonstrate your capability to handle the complexities of the role.
✨Demonstrate Communication Skills
Since the role requires clear communication with various stakeholders, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully communicated complex information to colleagues or managers.
✨Emphasise Confidentiality and Professionalism
Given the sensitive nature of HR work, be ready to discuss how you maintain confidentiality and professionalism in your previous roles. Share specific instances where you handled confidential information responsibly, which will reassure the interviewers of your trustworthiness.
