Senior Service Advisor

Senior Service Advisor

Chesterfield Full-Time 24000 - 36000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Act as the go-to person for customers, ensuring their service experience is top-notch.
  • Company: Join Vertu Toyota Chesterfield, one of the UK's largest motor retailers.
  • Benefits: Enjoy 25 days holiday, discounts, and ongoing training opportunities.
  • Why this job: Build relationships and make a real impact in customer satisfaction.
  • Qualifications: Previous customer service experience is essential; fast-paced environment skills are a plus.
  • Other info: Full-time role with potential for career progression and personal development.

The predicted salary is between 24000 - 36000 Β£ per year.

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Vertu Toyota Chesterfield

Here at

Vertu Toyota Chesterfield

Here at Vertu Toyota Chesterfield, we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a Β£32,000 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn\’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

  • 25 days holiday rising with length of service – plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Administrative and Support Services

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Senior Service Advisor employer: Wharton Club of DC

At Vertu Toyota Chesterfield, we pride ourselves on being an exceptional employer that prioritises the personal development of our colleagues. With a strong focus on customer service and relationship building, we offer a supportive work culture, ongoing training opportunities, and a comprehensive benefits package including generous holiday allowances and a share incentive scheme. Join us in Chesterfield, where you can thrive in a fast-paced environment while enjoying the perks of being part of one of the largest Motor Retailers in the UK.
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Contact Detail:

Wharton Club of DC Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Senior Service Advisor

✨Tip Number 1

Familiarise yourself with the automotive industry, especially customer service practices within it. Understanding common customer concerns and how to address them will help you stand out during interviews.

✨Tip Number 2

Network with current or former employees of Vertu Toyota Chesterfield. They can provide valuable insights into the company culture and expectations for the Senior Service Advisor role, which can give you an edge.

✨Tip Number 3

Prepare to discuss specific examples from your past customer service experiences that demonstrate your ability to build relationships and handle challenging situations. This will showcase your suitability for the role.

✨Tip Number 4

Research the latest trends in customer service and automotive technology. Being knowledgeable about these topics can help you engage in meaningful conversations during the interview process.

We think you need these skills to ace Senior Service Advisor

Customer Service Skills
Relationship Management
Communication Skills
Sales Skills
Problem-Solving Skills
Time Management
Attention to Detail
Ability to Work in a Fast-Paced Environment
Conflict Resolution
Technical Knowledge of Automotive Services
Team Collaboration
Adaptability
Empathy
Organisational Skills

Some tips for your application 🫑

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Senior Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer-facing roles. Emphasise your communication skills, ability to work in fast-paced environments, and any experience with upselling or customer satisfaction.

Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with customers in the past and how you can contribute to maintaining high customer satisfaction levels.

Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves customer interaction.

How to prepare for a job interview at Wharton Club of DC

✨Showcase Your Customer Service Skills

As a Senior Service Advisor, your ability to build relationships is crucial. Prepare examples from your past experiences where you successfully managed customer expectations and resolved issues. This will demonstrate your customer focus and relationship maintenance skills.

✨Understand the Role's Responsibilities

Familiarise yourself with the specific duties of a Senior Service Advisor at Vertu Toyota Chesterfield. Be ready to discuss how you would handle tasks like upselling additional products and maintaining communication with customers throughout their service experience.

✨Prepare for Fast-Paced Scenarios

The role requires working in a fast-paced environment. Think of situations where you had to meet tight deadlines or manage multiple tasks simultaneously. Sharing these experiences will show your ability to thrive under pressure.

✨Express Enthusiasm for Personal Development

Vertu Toyota values personal development. Be prepared to discuss your career aspirations and how ongoing training opportunities align with your goals. This shows that you are proactive about your growth and committed to the company’s values.

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