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- Tasks: Lead a new cocktail bar, ensuring top-notch service and team development.
- Company: Join Mother Mercy, one of the UK's Top 50 cocktail bars, in Durham.
- Benefits: Enjoy a competitive salary, bonus scheme, and a balanced 40-hour work week.
- Other info: Passionate about hospitality? This is your chance to shine!
- Why this job: Be part of an exciting new venue and shape its success with your leadership.
- Qualifications: Experience as a Deputy or Assistant Manager, ready for the next step.
The predicted salary is between 30000 - 40000 £ per year.
Lead a New Opening for a Top 50 Cocktail Bar Operator
Location: Durham city centre
Mother Mercy are the team behind one of the UK’s Top 50 cocktail bars. With sites across Newcastle, we’ve spent the last few years building a reputation for great hospitality, service and quality. Opening this summer, Mother Mercy brings that same award-winning style of hospitality to the historic city of Durham - and we’re looking for an ambitious General Manager to set the tone in this exciting new venue.
If you’re a Deputy or Assistant Manager who feels ready for the next step, or an existing GM looking for a hands‑on role in a focused, service‑led setting, this could be the move for you.
What we’re looking for:
- You lead from the floor - in service, setting the pace and the standard
- You care about the details - you understand that the little things make a big difference, because that’s where great hospitality is built
- You have a guest-first mindset - you make decisions with the customer in mind at all times
- You’re comfortable with the numbers - labour, stock and margin control, and how they impact financial performance
What you’ll do:
- Keep standards high - from the first guest in to the last drink served
- Set the tone - how the team delivers great hospitality on every shift, through consistency, energy and attention to detail
- Develop your team - through regular one-to-ones and structured development sessions
- Take ownership - of how the site performs, on the floor and behind the scenes
What’s in it for you:
- TRONC typically £4,000-£5,000
- Bonus scheme linked to performance
- 40-hour working week (5 shifts including weekends and evenings)
If you’re passionate about building a business where great hospitality and service sit at its core, then we’d love to hear from you.
General Manager in Sunderland employer: WHAM Hospitality Consultancy & WHAM Hospitality Recruitment
Contact Detail:
WHAM Hospitality Consultancy & WHAM Hospitality Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Sunderland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy to reach out to current or former employees of Mother Mercy. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your experiences and how you’ve led teams in the past. Remember, they’re looking for someone who can set the tone and lead from the floor!
✨Tip Number 3
Prepare for those interviews! Research Mother Mercy and their approach to hospitality. Think about how you can contribute to their success and be ready to discuss how you handle numbers and team development. Confidence is key, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mother Mercy team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace General Manager in Sunderland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through. We want to see that you’re genuinely excited about leading a top cocktail bar and creating memorable experiences for our guests.
Be Specific About Your Experience: Don’t just list your previous roles; tell us how your experience has prepared you for this General Manager position. Share specific examples of how you've led teams, managed operations, or improved service standards in the past.
Highlight Your Guest-First Mindset: Make sure to emphasise your commitment to customer satisfaction. We’re looking for someone who always puts the guest first, so share stories that demonstrate how you’ve gone above and beyond to enhance the guest experience.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Use clear language, check for typos, and make sure it reflects your personality. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at WHAM Hospitality Consultancy & WHAM Hospitality Recruitment
✨Know Your Venue
Before the interview, do your homework on Mother Mercy and its reputation in the cocktail scene. Familiarise yourself with their menu, service style, and what makes them stand out. This will show your genuine interest and help you connect your experience to their brand.
✨Showcase Your Leadership Style
As a General Manager, leading from the floor is crucial. Be prepared to discuss specific examples of how you've motivated your team, set standards, and handled challenges in previous roles. Highlight your hands-on approach and how it aligns with their guest-first mindset.
✨Demonstrate Financial Acumen
Since the role involves managing numbers like labour and stock control, come ready to discuss your experience with financial performance. Share examples of how you've successfully managed budgets or improved margins in past positions to illustrate your comfort with the numbers.
✨Emphasise Attention to Detail
Great hospitality is all about the little things. Prepare to talk about how you've implemented processes or changes that enhanced guest experiences in your previous roles. This could be anything from staff training to creating a welcoming atmosphere—make sure to highlight your commitment to quality.