Technical Helpdesk Engineer

Technical Helpdesk Engineer for our Solihull Site. We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our Whale Family!

We are looking for someone who is able to support customers with basic diagnostics and provision of information where required. Provide timely and accurate technical assistance, for field and workshop-based employees, using both remote and hands on methods where required. Assist internal departments with the creation of estimates and quotations relating to product repairs or maintenance. You would be working in the Service department.

We are looking for someone who has the below knowledge and transferable skills in:

• Technical Support
• Be the first point of contact for technical support enquiries via phone or in person.
• Provide professional and accurate support to engineers and customers.
• Ensure all support calls are logged and concluded in a timely manner.
• Maintain accurate files and notes relating to product and support calls received.
• Identify common failure modes and work with relevant departments to improve the product.
• Support the Service Office team on technical matters where required.
• Review tank test and job sheet reports to offer support on the technical content.

Administration

• Create detailed estimates and quotations.
• Provide support regarding parts required for repairs and timescales for job completion.
• Provide feedback to the line manager regarding engineer development requirements.
• Directly provide hands on technical training where required to support theoretical learning.
• Ensure required software is installed on engineer laptops and working fully where required.
• Always utilise internal systems effectively and accurately.
• Support Warranty meetings where required based on evidence of in life failures.
• Provide detailed findings and trends on identified failures.
• Support the Service Office team during busy periods.

This job description is not an exhaustive list of responsibilities to be undertaken and you may be required to carry out other duties, which are felt to be reasonable and commensurate with the role.

39.5 hours per week - Hours of work are between 7am - 5pm on 3 week rota shifts (early, middle and late). Some weekend cover will apply on a rota basis specific dates and times to be confirmed on appointment of person.

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.

What are the benefits?

• One off £500 per annum holiday bonus when you take 5 days off in one block.
• Bonus scheme based on the performance of the company.
• Private medical insurance (BUPA).
• Competitive Company Pension Scheme.
• Secure employment with a longstanding supportive business with opportunity for advancement.
• Annual pay reviews.
• 25 days holiday (plus statutory days) per calendar year - 5 days more than the legal requirement.
• £500 Referral Scheme.
• Death in service for employees.
• Employee assistance programme - offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP.
• Employee discount scheme including restaurants, holidays, retail vouchers and more.
• Cycle to work scheme.
• Full training, equipment and PPE provided.
• Long service awards.
• Company share purchase opportunity.
• Free parking.

Full job description is attached at the bottom of this page.