Service Co-ordinator

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team.

Please make sure you read the following details carefully before making any applications.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then Join our Whale Family!

We are seeking an individual to be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s.

You will be working in the Service Department 5 days a week in the Solihull office. Some of the duties include –

Be the first point of contact for enquiries, queries and disputes via phone and email

Ensure enquiries are dealt with professionally, effectively, and efficiently

Populate and maintain effective planner to ensure works are completed on time

Proactively manage all “units down” to ensure they are returned to service in line with expectation

Speak with engineers daily via phone

Ensure all customer concerns are logged using appropriate process

Ensure engineers work sheets are processed and sent to customer with invoice as required

Ensure accurate notes are updated on all jobs, databases, and portals

Take completed jobs from work in progress to invoiced

Manage purchase order numbers to ensure suppliers and customer invoices are paid

Manage customer portals and ensure they are up to date and compliant

Carry out daily administration not limited to loading of parts, purchase order numbers, raising jobs, invoicing and timesheets

Source parts when required for service repairs and preventative maintenance jobs

Process new, and renewal, maintenance agreements

Review and raise credits when required within authorisation limits

Maintain and review the work in progress (WIP) to ensure all jobs are being actioned

To produce contract specific reports and participate in review meetings where required to analyse current service measures and performance

Cover work for the wider team during busy period and for periods of absence

Carry out any additional requirements and tasks as requested by your line manager

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer. xiskglj

What are the benefits?

One off £500 per annum holiday bonus when you take 5 days off in one block

Bonus scheme based on the performance of the company

Private medical insurance (BUPA)

Competitive Company Pension Scheme

Secure employment with a longstanding supportive business with opportunity for advancement

Annual pay reviews

25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement

£500 Referral Scheme

Death in service for employees

Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP

Employee discount scheme including restaurants, holidays, retail vouchers and more

Cycle to work scheme

Full training, equipment and PPE provided

Long service awards

Free parking