At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and improve processes.
- Company: Join a leading waste management company focused on sustainability and customer care.
- Benefits: Enjoy perks like annual pay reviews, training, and a supportive work environment.
- Other info: Opportunities for career progression in a friendly and professional setting.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
As Customer Service Manager, you'll lead our frontline Service Delivery Team, ensuring customers receive a consistent, professional, and high-quality experience across every interaction.,
- Leading, developing and motivating a team of Customer Service Advisors and Coordinators.
- Taking ownership of the end-to-end customer journey, from enquiries and collection requests through to issue resolution.
- Establishing clear processes, service standards and SLAs that drive consistency and accountability.
- Managing escalated customer issues, complaints and service failures through to successful resolution.
- Building strong relationships with Contract Managers, suppliers and subcontractors to ensure service commitments are met.
- Using Hub Spot to drive operational excellence, reporting and performance insights.
- Analysing service data to identify trends, tackle recurring issues and implement long‑term improvements.
- Driving a culture that focuses on prevention rather than firefighting.
- Managing team recruitment, training, development, resource planning and performance.
- Providing clear reporting and recommendations to senior management., Improving response and resolution times.
- Increasing first‑contact resolution rates.
- Reducing service failures and recurring issues.
- Embedding consistent ways of working and trusted data practices.
- Creating a proactive, customer‑focused culture.
- Developing an engaged, accountable and high‑performing team.
Are you an experienced Customer Service Manager who thrives on building high‑performing teams, improving processes, and delivering exceptional customer experiences?
We're looking for a driven and hands‑on leader to take ownership of our Service Delivery Team in Corby.
If you're passionate about coaching people, solving complex challenges, using data to drive decisions, and creating a culture of service excellence, we'd love to hear from you., We're seeking a proactive leader who can inspire a team while bringing structure, process and continuous improvement to a busy service environment.
You’ll likely have
- Previous experience managing a customer service, service delivery or customer operations team.
- A proven track record of improving customer experience and operational performance.
- Strong people management, coaching and leadership skills.
- Experience developing processes, KPIs, service standards and SLAs.
- Confidence handling escalated customer issues and complex service challenges.
- Strong analytical skills with the ability to translate data into action.
- Experience using CRM systems, ideally Hub Spot.
- Excellent stakeholder management skills and the ability to work effectively across multiple departments and external partners.
- A positive, resilient and solutions‑focused approach.
We are a leading waste management company who specialise in recycling and total customer waste management.
Our mission is to be a trusted partner in waste prevention, guiding our customers to make informed, data‑driven decisions.
We aim to set new industry standards and re‑engineer waste to reduce environmental impact and cost.
Our staff are our most important asset.
We pride ourselves in being a friendly, professional and supportive company that champions internal promotion and progression.
We employ over 200 employees in a variety of positions across the UK.
- Perkbox Rewards
- Annual Pay Review
- Above Statutory Holiday
- Recognition Schemes
- Training & Development
- Discounted Health Plan
- Birthday Leave
- Enhanced Parental Scheme
- Death in Service Scheme
35000Axil Having the best people to advise and support your business is at the core of what Axil IS does.
We want to ensure our waste experts have the best knowledge to help reduce the costs and improve the environmental impact of your business's waste.
This team help...
#J-18808-Ljbffr
Customer Service Manager employer: Whale Tankers
As a Learning and Development Consultant in Solihull, you will thrive in a dynamic work culture that prioritises employee growth and development. Our commitment to continuous learning is reflected in our tailored training programmes and supportive environment, ensuring you have the resources to excel in your role while contributing to the overall success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Whale Tankers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Whale Tankers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Whale Tankers:Your cover letter is your chance to shine! Tell us why you want to work at Whale Tankers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Whale Tankers!
How to prepare for a job interview at Whale Tankers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
