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- Tasks: Be the go-to person for customer enquiries and coordinate with engineers to ensure timely job completion.
- Company: Join Whale Tankers, a leading manufacturer in liquid waste solutions with a supportive culture.
- Benefits: Enjoy a ÂŁ500 holiday bonus, private medical insurance, and 25 days holiday plus more!
- Other info: Experience excellent career growth opportunities in a thriving team environment.
- Why this job: Make a real impact in a dynamic role where no two days are the same.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then join our Whale Family!
We are seeking an individual to be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s. You will be working in the Service Department 5 days a week in the Solihull office.
Some of the duties include:
- Be the first point of contact for enquiries, queries and disputes via phone and email
- Ensure enquiries are dealt with professionally, effectively, and efficiently
- Populate and maintain effective planner to ensure works are completed on time
- Proactively manage all “units down” to ensure they are returned to service in line with expectation
- Speak with engineers daily via phone
- Ensure all customer concerns are logged using appropriate process
- Ensure engineers work sheets are processed and sent to customer with invoice as required
- Ensure accurate notes are updated on all jobs, databases, and portals
- Take completed jobs from work in progress to invoiced
- Manage purchase order numbers to ensure suppliers and customer invoices are paid
- Manage customer portals and ensure they are up to date and compliant
- Carry out daily administration not limited to loading of parts, purchase order numbers, raising jobs, invoicing and timesheets
- Source parts when required for service repairs and preventative maintenance jobs
- Process new, and renewal, maintenance agreements
- Review and raise credits when required within authorisation limits
- Maintain and review the work in progress (WIP) to ensure all jobs are being actioned
- To produce contract specific reports and participate in review meetings where required to analyse current service measures and performance
- Cover work for the wider team during busy period and for periods of absence
- Carry out any additional requirements and tasks as requested by your line manager
If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.
What are the benefits?
- One off ÂŁ500 per annum holiday bonus when you take 5 days off in one block
- Bonus scheme based on the performance of the company
- Private medical insurance (BUPA)
- Competitive Company Pension Scheme
- Secure employment with a longstanding supportive business with opportunity for advancement
- Annual pay reviews
- 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
- Death in service for employees
- Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
- Employee discount scheme including restaurants, holidays, retail vouchers and more
- Cycle to work scheme
- Full training, equipment and PPE provided
- Long service awards
- Free parking
The Company Whale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in-house. All aspects of the manufacturing process, from technical specification to quality control, all takes place on site. Our “in‑house” product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life. Whale customer promise is one “reliability, service and value for life”, it takes a combination of significant resources and unique culture to deliver that promise – something that Whale Tankers has been delivering over the last five decades.
The Values
- Teamwork - Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together. Producing a diverse product range, engineered to meet specific customer requirements. We will remain focused on developing our products, processes and people, through partnerships and investments, ensuring that we remain at the forefront of our industry. The major factor in Whale's success has been the motivation, skill and loyalty of all employees, who on average have been with Whale for 8 and a half years.
Service Co-ordinator in Solihull employer: Whale Tankers Limited
Contact Detail:
Whale Tankers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Solihull
✨Tip Number 1
Get to know the company inside out! Research Whale Tankers, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for being part of the Whale Family.
✨Tip Number 2
Practice your communication skills! As a Service Co-ordinator, you'll be the first point of contact for customers. So, brush up on your phone and email etiquette to ensure you come across as professional and approachable.
✨Tip Number 3
Be proactive! Think about how you can manage customer expectations and engineer schedules effectively. Bring some ideas to the table during your interview to show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our expanding team at Whale Tankers.
We think you need these skills to ace Service Co-ordinator in Solihull
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining the Whale Family and contributing to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Service Co-ordinator role. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Whale Tankers Limited
✨Know the Company Inside Out
Before your interview, take some time to research Whale Tankers. Understand their products, values, and what sets them apart in the industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Prepare for Customer Interaction Scenarios
As a Service Co-ordinator, you'll be the first point of contact for customer enquiries. Think about potential scenarios you might face and how you would handle them. Practising responses to common customer service challenges can give you the confidence to shine during the interview.
✨Showcase Your Organisational Skills
The role requires effective planning and coordination. Be ready to discuss your experience with managing schedules, prioritising tasks, and ensuring timely completion of jobs. Use specific examples from your past roles to illustrate your organisational prowess.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for job management, or how success is measured in the Service Department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.