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For Companies At a Glance
- Tasks: Coordinate customer enquiries and manage service jobs from start to finish.
- Company: Join Whale Tankers, a leading manufacturer in liquid waste solutions.
- Benefits: Enjoy a competitive salary, holiday bonuses, private medical insurance, and more.
- Why this job: Be part of a supportive team where no two days are the same!
- Qualifications: Strong communication skills and ability to manage multiple tasks.
- Other info: Great career advancement opportunities in a dynamic work environment.
The predicted salary is between 24000 - 28000 ÂŁ per year.
Salary ÂŁ28,000 to ÂŁ32,500 depending on experience
The Vacancy
Service Co-ordinator required for our Solihull Site.
We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our Whale Family!
Be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s.
Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently.
You would be working in the Field Service department as part of the aftersales division.
Hours of work are 8.30am to 5pm, Monday to Thursday, 8:30am to 4:30pm Friday (39.5 hours).
Responsibilities
- Be the first point of contact for enquiries, queries and disputes via phone and email
- Ensure enquiries are dealt with professionally, effectively, and efficiently
- Populate and maintain effective planner to ensure works are completed on time
- Proactively manage all “units down” to ensure they are returned to service in line with expectation
- Speak with engineers daily via phone
- Ensure all customer concerns are logged using appropriate process
- Also with additional administration duties (full job spec is at the bottom of this page)
If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.
What are the benefits?
- One off ÂŁ500 per annum holiday bonus when you take 5 days off in one block
- Bonus scheme based on the performance of the company
- Private medical insurance (BUPA)
- Competitive Company Pension Scheme
- Secure employment with a longstanding supportive business with opportunity for advancement
- Annual pay reviews
- 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
- Death in service for employees
- Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
- Employee discount scheme including restaurants, holidays, retail vouchers and more
- Cycle to work scheme
- Full training, equipment and PPE provided
- Long service awards
- Free parking
The Company
Whale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in-house.
All aspects of the manufacturing process, from technical specification to quality control, all takes place on site.Our “in-house” product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life.Whale customer promise is one “reliability, service and value for life”, It takes a combination of significant resources and unique culture to deliver that promise – something that Whale Tankers has been delivering over the last five decades.
The Benefits
Health
Holiday
Pension
Bonus
The Values
- Teamwork
Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.
Producing a diverse product range, engineered to meet specific customer requirements. We will remain focused on developing our products, processes and people, through partnerships and investments, ensuring that we remain at the forefront of our industry.
- Long Service
The major factor in Whale\’s success has been the motivation, skill and loyalty of all employees, who on average have been with Whale for 8 and a half years.
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Service Co-ordinator employer: Whale Tankers Limited
Contact Detail:
Whale Tankers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Service Co-ordinator role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining the Whale Family. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace Service Co-ordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining the Whale Family and contributing to our team.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Service Co-ordinator role. We love seeing how your skills can help us manage customer enquiries and coordinate works effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you communicate your qualifications and experiences without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team.
How to prepare for a job interview at Whale Tankers Limited
✨Know the Company Inside Out
Before your interview, take some time to research Whale Tankers. Understand their products, values, and what makes them a leader in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Service Co-ordinator, you'll be the first point of contact for customers. Be prepared to demonstrate your communication skills during the interview. Practice answering questions clearly and concisely, and think of examples where you've effectively managed customer queries or disputes.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, as this will show that you're ready to handle the responsibilities of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you determine if Whale Tankers is the right fit for you.
