At a Glance
- Tasks: Lead creative campaigns, manage client relationships, and mentor team members.
- Company: Join Whalar, a top independent Creator and Social agency transforming brands.
- Benefits: Enjoy private medical insurance, 25 days PTO, and professional development opportunities.
- Other info: Flexible hybrid work model with vibrant team culture and growth potential.
- Why this job: Make an impact in the creator economy while collaborating with top brands.
- Qualifications: 6+ years in agency or brand roles, strong leadership, and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Job Title
Associate Director, Client Service
Work Location
London, Farringdon, (Hybrid)
Start Date
ASAP
Whalar is the leading, most awarded, independent Creator and Social agency.
We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond the conventional social and influencer strategy and have the technology and methodology to tap into the beating pulse of communities, listening to nuances that move culture and connecting brands in unforgettable ways.
Our hub locations include London, Berlin, New York, and Los Angeles.
In London, we collaborate with clients such as Diageo, e Bay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more.
About Client Services
The Client Services team has ultimate responsibility for the creative output of client campaigns.
They ensure smooth execution of projects and oversee all parts of the campaign process, coordinating with expert teams and partners to bring a brand’s creative vision to life.
- The Team Has Three Core Functions
- Manage client relationships, creator partnerships, budgets and timelines across all workflows.
- Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
- Facilitate client retention and satisfaction through quality creative output and excellent operational standards.
- Here’s What You’ll Do Day-to-day
- Oversee and lead day‑to‑day operations of campaign delivery, ensuring projects are set up for success and establishing new workflows where needed.
- Act as a positive, solutions‑first role model, mentoring and developing team members through career pathing and goal setting.
- Deliver accurate pricing plans for pre‑sale work and track budgets and spend on post‑sale work to ensure full optimisation.
- Identify gaps that require new processes, tailor workflows for efficiency, and share learnings after each campaign cycle.
- Ask deep questions to help clients exceed their vision and goals, providing creator‑economy expertise and knowledge of accounts.
- Develop client relationships, deepen partnerships and identify new commercial opportunities.
- Collaborate with Measurement and Paid Amp teams to develop and implement media strategies and bespoke measurement plans with tracking and reporting.
- Present our work and represent the company to clients in an engaging, impactful way.
- Resolve disputes and objections with clients, using a solutions‑first approach and serving as a point of escalation when needed.
- Stay attuned to the creator economy, consuming and presenting back social‑media trends and new discoveries.
- Here’s What We’re Looking For
- 6+ years of agency or brand experience.
- Proven track record of successful program delivery and account growth with large customers.
- Experience managing a team, including career development, and natural motivational skills.
- Experience identifying upsell opportunities and building strategies to pitch them.
- Strong detail‑oriented, organisational and interpersonal skills.
- Thrives in an environment valuing collaboration, flexibility and scrappiness over titles and rigid structure.
- Curious self‑starter with a problem‑solving mindset and proactive attitude.
- Solid understanding of the creator economy, social‑media advertising ecosystem and eagerness to learn about innovations.
- Multilingual skills are a plus.
- Experience leveraging AI tools to enhance productivity, research and communication.
- Workplace Flexibility
Based in Farringdon, London, we embrace a flexible hybrid model. Team members work from the office two to three days a week, with
Tuesday and Thursday serving as anchor days dedicated to in‑person collaboration and celebration of Whalar’s culture.
- Our Perks
- Private medical insurance
- Health cash plan
- 25 days of PTO + sick days + winter break
- Private pension scheme
- Monthly phone/internet reimbursement
- Professional development stipend
- New‑joiner home‑office allowance
- Enhanced maternity (up to 22 weeks) / paternity (up to 16 weeks) leave
- Reduced fee gym membership near office location
- Life assurance
- Workplace nursery scheme
- Volunteer days
- Social programs
- #J-18808-Ljbffr
Associate Director, Client Services in London employer: Whalar
Whalar is an exceptional employer that champions a vibrant work culture in the heart of London, offering a hybrid working model that promotes flexibility and work-life balance. With a strong focus on employee growth, you will have the opportunity to lead dynamic teams and drive innovation while delivering outstanding client experiences. The collaborative environment fosters creativity and operational excellence, making it a rewarding place for professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director, Client Services in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Whalar and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Whalar are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Whalar on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Whalar. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Associate Director, Client Services in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Whalar. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Whalar:Show us that you’ve done your homework! In your application, briefly mention what you admire about Whalar’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Whalar
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Whalar will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Whalar, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
