Associate Director of Client Services

As an Associate Director, Client Services, you’ll lead the successful delivery of integrated creator marketing campaigns for some of the world’s biggest brands. You’ll own complex client partnerships from strategy through execution, bringing together cross-functional teams to deliver exceptional creative work, outstanding client experiences, and measurable business results. This is a highly collaborative leadership role where you’ll serve as a trusted advisor to clients, mentor and develop team members, and identify opportunities to grow strategic partnerships.

As part of the Client Services team, you’ll be responsible for ensuring campaigns are delivered seamlessly, from briefing through execution, while balancing creativity, commercial performance, and operational excellence.

• Lead the successful delivery of integrated creator marketing campaigns, ensuring projects are set up for success from briefing through execution.
• Build trusted relationships with clients, serving as a strategic partner while identifying opportunities to grow accounts and deepen partnerships.
• Bring together cross-functional teams to deliver outstanding creative work, ensuring campaigns remain on time, on budget, and aligned to client objectives.
• Own campaign commercials by developing pricing, managing budgets, tracking profitability, and supporting long-term account growth.
• Coach, mentor, and develop team members, fostering a collaborative, high-performing, and solutions-oriented culture.
• Continuously improve workflows and operational processes, implementing scalable solutions and sharing campaign learnings across the team.
• Partner with Measurement and Paid Amplification teams to develop integrated media strategies and meaningful measurement frameworks.
• Present ideas, campaign performance, and strategic recommendations confidently to clients and prospective partners.
• Act as an escalation point for complex client situations, resolving challenges with professionalism, sound judgment, and a solutions-first mindset.
• Stay immersed in the Creator Economy by identifying emerging trends, platform developments, and cultural insights that create value for clients.

Benefits include:

• Up to four months of fully paid parental leave.
• Charity volunteer days.
• Home office stipend.
• Professional development stipend.
• Company-wide yearly bonus.
• Private medical insurance.
• Health cash plan.
• Private pension scheme.
• Monthly phone/internet reimbursement.
• Calm App subscription (Add up to 4 dependents).
• Fwrd personal development App subscription.
• Remote/flexible work with offices in NY, London, LA and Malaga.
• 25 working days of paid vacation each year, with office closure between Christmas and New Year’s Day.

A proven track record of leading large, integrated marketing campaigns while growing strategic client relationships is essential. Experience managing and developing high-performing teams through coaching and mentorship is required. You should have 6+ years of experience in an agency or brand environment, with exceptional organisational, communication, and stakeholder management skills and outstanding attention to detail. Strong commercial acumen, with experience managing budgets, identifying account growth opportunities, and partnering across teams to develop strategic solutions is necessary. Experience leveraging AI tools and emerging technologies to improve productivity, research, communication, or campaign delivery is a plus. A collaborative, adaptable, and proactive mindset, thriving in fast-moving environments where curiosity and problem solving are valued is important. Additional language skills are a plus. A strong understanding of the Creator Economy, social media, and digital marketing, with a genuine passion for emerging platforms and industry trends is also required.

If you’re passionate about the Creator Economy, thrive in fast-moving environments, and love building lasting client relationships, you’ll play a key role in helping brands connect with culture through creators.