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For Companies At a Glance
- Tasks: Lead client campaigns, manage relationships, and ensure creative visions come to life.
- Company: Join Whalar, a top independent Creator and Social agency transforming brands globally.
- Benefits: Enjoy flexible work, private medical insurance, generous PTO, and professional development opportunities.
- Why this job: Be part of a dynamic team that shapes culture and drives brand success.
- Qualifications: 4+ years in agency or brand roles, strong organisational skills, and a passion for creativity.
- Other info: Collaborative environment with a focus on diversity, equity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Job TitleManager, Client Services
Work LocationLondon, Farringdon (3 days in office)
Start DateASAP
About UsWhalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In London, we proudly collaborate with clients such as Diageo, eBay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more.
About Client ServicesThe Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand\’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.
Role OverviewWe\’re looking for a Manager to help bring creator‐led campaigns to life from start to finish. In this role, you\’ll work directly with creators and brands—sourcing talent, guiding creative, managing content, and keeping campaigns running smoothly. If you\’re obsessed with social trends, love working with creators, and want to be at the heart of the creator economy, this role is for you.
Core Functions
Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.
Day‐to‐Day Responsibilities
Project manage, organize and direct the day‐to‐day operations of campaign delivery, with exemplary client service.
Manage, develop and mentor Direct Reports, support with career pathing and goal setting.
Track and manage campaign budgets, ensuring budgets are kept on track.
Manage and analyse large datasets, with advanced Excel and/or Google Sheets skills, interpreting and presenting data to internal and external stakeholders.
Ensure creator briefing materials and creator casting are reflective of the brand\’s vision and campaign needs.
Develop client relationships and deepen partnerships, identifying new commercial opportunities where possible.
Showcase strong client objection‐handling skills and know when to escalated to seniors within the business.
Lead and be an active participant in internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/KPIs.
Work with internal stakeholders to assess campaign performance and KPIs to determine the extent to which the original objectives and strategies were met.
Qualifications
4+ years agency or brand experience.
Experience managing a team, including career development.
Solid understanding of the social media advertising ecosystem.
Experience working in the creator economy.
Proficient in managing and analysing large datasets, with advanced Excel and/or Google Sheets skills, and confident interpreting and presenting data to internal and external stakeholders.
Strong organisational and detail‐oriented skills.
Strong interpersonal skills.
Insatiable appetite for learning about industry innovations within the social media advertising ecosystem.
Thrives in an environment where collaboration, flexibility and scrappiness are valued over rigid structure.
Curious self‐starter with problem‐solving mindset and proactive \’can‐do\’ attitude.
Appreciation and understanding of the value of creativity.
Multiple languages is a plus.
Our ValuesAt Whalar, diversity, equity, and inclusion (DEI) isn\’t just a statement, it\’s our collective strength.
Benefits
Private medical insurance
Health cash plan
25 days of PTO + Sick days + Winter break
Private pension scheme
Monthly phone/internet reimbursement
Professional development stipend
New joiner home office allowance
Up to 16 weeks of paid maternity/paternity leave
Calm App subscription (add up to 4 dependents)
Volunteer days
Social programs
Equal Opportunity StatementWhalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.
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Client Services Manager employer: Whalar Group
Contact Detail:
Whalar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Manager, Client Services role. Highlight your relevant experience in managing client relationships and campaign delivery. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the creator economy and your understanding of social media advertising. Let us know why you’re excited about joining Whalar and how you can contribute.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples to demonstrate how you've successfully managed campaigns or improved client satisfaction. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing talent interested in joining our team!
How to prepare for a job interview at Whalar Group
✨Know the Brand Inside Out
Before your interview, dive deep into Whalar's work and its clients. Familiarise yourself with their campaigns and understand how they transform brands into cultural drivers. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Project Management Skills
As a Manager in Client Services, you'll need to manage multiple campaigns simultaneously. Prepare examples from your past experience where you've successfully led projects, managed budgets, and ensured client satisfaction. Be ready to discuss how you handle challenges and keep everything on track.
✨Demonstrate Your Team Leadership
Whalar values collaboration and mentorship. Think of specific instances where you've guided or mentored team members. Highlight your approach to fostering a positive team environment and how you support others in achieving their goals, as this aligns with the role's responsibilities.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in social media advertising and the creator economy. During the interview, share your insights on how these trends can impact client campaigns. This will showcase your proactive attitude and insatiable appetite for learning, which are key traits for success in this role.
