Client Services Manager

Job Title

Manager, Client Services

Work Location

London, Farringdon (3 days in office)

Start Date

ASAP

About Us

Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In London, we proudly collaborate with clients such as Diageo, eBay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more.

About Client Services

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand\’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.

Role Overview

We\’re looking for a Manager to help bring creator‑led campaigns to life from start to finish. In this role, you\’ll work directly with creators and brands—sourcing talent, guiding creative, managing content, and keeping campaigns running smoothly. If you\’re obsessed with social trends, love working with creators, and want to be at the heart of the creator economy, this role is for you.

Core Functions

• Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
• Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
• Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

Day‑to‑Day Responsibilities

• Project manage, organize and direct the day‑to‑day operations of campaign delivery, with exemplary client service.
• Manage, develop and mentor Direct Reports, support with career pathing and goal setting.
• Track and manage campaign budgets, ensuring budgets are kept on track.
• Manage and analyse large datasets, with advanced Excel and/or Google Sheets skills, interpreting and presenting data to internal and external stakeholders.
• Ensure creator briefing materials and creator casting are reflective of the brand\’s vision and campaign needs.
• Develop client relationships and deepen partnerships, identifying new commercial opportunities where possible.
• Showcase strong client objection‑handling skills and know when to escalated to seniors within the business.
• Lead and be an active participant in internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/KPIs.
• Work with internal stakeholders to assess campaign performance and KPIs to determine the extent to which the original objectives and strategies were met.

Qualifications

• 4+ years agency or brand experience.
• Experience managing a team, including career development.
• Solid understanding of the social media advertising ecosystem.
• Experience working in the creator economy.
• Proficient in managing and analysing large datasets, with advanced Excel and/or Google Sheets skills, and confident interpreting and presenting data to internal and external stakeholders.
• Strong organisational and detail‑oriented skills.
• Strong interpersonal skills.
• Insatiable appetite for learning about industry innovations within the social media advertising ecosystem.
• Thrives in an environment where collaboration, flexibility and scrappiness are valued over rigid structure.
• Curious self‑starter with problem‑solving mindset and proactive \’can‑do\’ attitude.
• Appreciation and understanding of the value of creativity.
• Multiple languages is a plus.

Our Values

At Whalar, diversity, equity, and inclusion (DEI) isn’t just a statement, it’s our collective strength.

Benefits

• Private medical insurance
• Health cash plan
• 25 days of PTO + Sick days + Winter break
• Private pension scheme
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner home office allowance
• Up to 16 weeks of paid maternity/paternity leave
• Calm App subscription (add up to 4 dependents)
• Volunteer days
• Social programs

Equal Opportunity Statement

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.