At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage and exciting partnerships.
- Benefits: Enjoy competitive salary, employee discounts, pension scheme, and wellness support.
- Other info: Be part of an inclusive team that values personal growth and development.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Team Leader - WHSmith/Costa Coffee employer: WH Smith
WHSmith is an exceptional employer that prioritises the growth and development of its team members, fostering a supportive and inclusive work culture. As a Team Leader, you will not only lead a dedicated team in delivering outstanding customer service but also benefit from a comprehensive rewards package, including employee discounts and wellbeing support. With opportunities for personal and professional development in a dynamic environment, WHSmith is committed to making every journey better for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - WHSmith/Costa Coffee
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show your flexibility! WHSmith loves a candidate who can adapt to different situations. Be prepared to discuss times when you've stepped up or helped out in unexpected ways, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team development opportunities or how they celebrate successes. This shows you're keen on creating a supportive environment and are invested in your potential role.
We think you need these skills to ace Team Leader - WHSmith/Costa Coffee
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments like retail.
Be Clear and Engaging:Use clear and engaging language in your application. We love a good story, so share specific examples of how you've built strong relationships and communicated effectively with your team and customers.
Focus on Development:Don’t forget to mention how you’ve supported training and development in your past roles. We’re all about creating a culture of learning, so show us how you’ve helped your colleagues grow and achieve their best.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at WH Smith
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the company's values. Be ready to share examples of how you've inspired and engaged your team in previous roles, especially in fast-paced environments.
✨Showcase Your Customer Service Passion
Prepare to discuss specific instances where you’ve gone above and beyond for customers. Highlight how you’ve created a culture of exceptional service and recognition within your team, as this is key for a Team Leader role.
✨Demonstrate Flexibility and Adaptability
Be prepared to talk about times when you had to adapt your approach to meet changing business needs. This could include supporting other stores or adjusting strategies based on KPIs. Show that you can lead from the front while being flexible.
✨Emphasise Training and Development Experience
Discuss your experience in training and developing team members. Share how you’ve motivated your colleagues to achieve their best and how you’ve spotted opportunities for their growth. This will resonate well with the interviewers.
