At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage and a focus on inclusivity.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible approach needed; opportunities for personal growth and development await.
- Why this job: Make a real impact by creating a supportive environment for your team and customers.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Team Leader - 30 hours pw employer: WH Smith
WH Smith in Lower Porthkerry is an excellent employer, offering a vibrant work culture that prioritises customer service and employee satisfaction. With competitive salaries, a pension scheme, and generous retail discounts, employees are encouraged to grow and develop their skills in a supportive environment, making it a rewarding place to work for those passionate about delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - 30 hours pw
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or helped someone develop their skills. Be ready to share these during your interview to demonstrate how you embody the qualities they're looking for in a Team Leader.
✨Tip Number 3
Show your flexibility! WHSmith values adaptability, so be prepared to discuss times when you've had to adjust your approach to meet business needs. Highlighting your ability to support other stores will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or opportunities for development within WHSmith. This shows you're not just interested in the role, but also in growing with the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader - 30 hours pw
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Team Leader role.
Reflect Our Values:Make sure your application reflects our commitment to creating a supportive and inclusive environment. Talk about how you’ve fostered a culture of learning and recognition in your past roles. We love candidates who align with our values and can contribute to our positive workplace culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at WHSmith and are ready to embark on this journey with us.
How to prepare for a job interview at WH Smith
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the company's values. Be ready to share examples of how you've inspired and developed your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Brush up on key performance indicators relevant to retail, like ATV (Average Transaction Value). Be prepared to discuss how you’ve used these metrics to drive results and improve team performance in your past experiences.
✨Showcase Your Flexibility
Highlight your ability to adapt and support different stores when needed. Share specific instances where you’ve stepped in to help colleagues or manage challenges, demonstrating your commitment to teamwork and customer service.
✨Emphasise Training and Development
Discuss your experience in training and motivating teams. Prepare to talk about how you've identified opportunities for personal development and how you’ve created a supportive environment that encourages learning and recognition.
