At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while working independently or in a team.
- Company: Join WHSmith, a growing brand with a rich heritage in airports and beyond.
- Benefits: Enjoy competitive pay, employee discounts, pension scheme, and wellness support.
- Other info: Flexible hours available; perfect for students looking to gain experience.
- Why this job: Be part of a dynamic team making every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Hours available Monday-Wednesday 1630-2100
Airside - Sales Assistant in Southampton employer: WH Smith
WHSmith is an exceptional employer, particularly for those seeking a rewarding role as a Sales Assistant in the dynamic environment of an airport. With a strong commitment to employee wellbeing, we offer competitive salaries, a comprehensive benefits package including discounts and an Employee Assistance Programme, and a vibrant work culture that values inclusivity and teamwork. Join us to be part of a company that not only prioritises customer satisfaction but also invests in your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Airside - Sales Assistant in Southampton
✨Tip Number 1
Get to know WHSmith and its values! Before your interview, do a bit of homework on the company. Understand their mission and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Sales Assistant, you'll be all about delivering exceptional service. Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Show off your teamwork spirit! WHSmith loves a collaborative environment, so be prepared to discuss how you work well with others. Share instances where you've supported colleagues or contributed to a team goal – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new roles that pop up. We’re excited to see your application and hopefully welcome you aboard!
We think you need these skills to ace Airside - Sales Assistant in Southampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating exceptional experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the Sales Assistant role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your ability to work both independently and as part of a team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role there too!
How to prepare for a job interview at WH Smith
✨Know Your Customer Service Basics
As a Sales Assistant, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of when you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss your experiences working in a team. Think of specific instances where you supported colleagues or contributed to a group goal. Highlighting your adaptability will also show that you're a great fit for their dynamic environment.
✨Demonstrate Your Passion for the Brand
Research WHSmith and its values before the interview. Show enthusiasm for their products and services, especially in the context of enhancing customer journeys. Mention any personal experiences with their stores that made an impact on you.
✨Prepare for the Practical Side
Since the role involves stock replenishment and maintaining store standards, be ready to discuss how you would keep the store tidy and inviting. You might even want to think about visual merchandising techniques and how they can enhance the shopping experience.
