At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in hospitality.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal development in a dynamic setting.
- Why this job: Make a real impact by creating a positive culture and helping your team thrive.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
Part Time Hospitality Team Leader - 12 hours per week. As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Café - Team Leader in Sheffield employer: WH Smith
WHSmith is an exceptional employer that prioritises the growth and development of its team members, offering a supportive work culture where every colleague feels valued and recognised. With flexible working hours, competitive benefits including a pension scheme, employee discounts, and a comprehensive Employee Assistance Programme, we ensure our staff are well-supported both personally and professionally. Join us in creating memorable experiences for our customers while enjoying the unique opportunity to work in dynamic locations such as airports and rail stations.
StudySmarter Expert Advice🤫
We think this is how you could land Café - Team Leader in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Be ready to share these during your interview to demonstrate your experience and how you can inspire others on the shop floor.
✨Tip Number 3
Show your flexibility! WHSmith values adaptability, so be prepared to discuss times when you've successfully supported different teams or adapted to changing situations. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team development opportunities or how they celebrate successes. This shows you're keen on creating a supportive environment and are invested in your potential future colleagues.
We think you need these skills to ace Café - Team Leader in Sheffield
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others!
Be Personable and Engaging:Remember, we’re looking for someone who can build strong relationships! Use your application to showcase your communication skills and how you connect with both customers and colleagues. A friendly tone can go a long way in making your application stand out.
Align with Our Values:Take a moment to reflect on our mission and values. In your application, express how you resonate with our aim to make every journey better. Show us that you understand the importance of creating a supportive and inclusive environment for everyone.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there.
How to prepare for a job interview at WH Smith
✨Know Your Stuff
Before the interview, make sure you’re familiar with WHSmith’s values and mission. Understand their focus on customer service and team development. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Highlight situations where you motivated your colleagues or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Development
Talk about your experience in training and developing team members. Discuss how you’ve spotted opportunities for growth and how you’ve supported your colleagues in achieving their goals. This shows you value a culture of learning.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the company. Ask about their approach to team engagement or how they support employee wellbeing. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
