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- Tasks: Lead a dynamic team at Norwich Hospital, ensuring exceptional customer service and operational excellence.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive pay, employee discounts, wellness support, and flexible working hours.
- Other info: Be part of an inclusive culture that values personal growth and teamwork.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
39 hour contract, team leader role at Norwich Hospital. 5 set working days, must be fully flexible to support sickness & holidays where applicable. Shifts may range from 6am starts to 8pm closes. Role will involve running WHSmith & M&S Available Here store, whilst supporting Smith's Family Kitchen hospitality offering during times where required.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Team Leader (WHSmith/M&S) - Norwich Hospital employer: WH Smith
Contact Detail:
WH Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (WHSmith/M&S) - Norwich Hospital
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a fast-paced environment. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Be flexible and show it! Since the role requires flexibility, mention any experiences where you've adapted to changing situations or supported your team during busy times. This will highlight your ability to lead from the front and get stuck in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining WHSmith and M&S. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Team Leader (WHSmith/M&S) - Norwich Hospital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Team Leader role. Highlight any leadership experience in retail or similar environments, and don’t forget to mention your flexibility and ability to support your team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how you can contribute to creating a positive working environment. Be sure to mention your commitment to exceptional customer service.
Showcase Your Achievements: When filling out your application, include specific examples of how you've led teams to success in the past. Whether it’s meeting KPIs or developing team members, we want to see how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at WH Smith
✨Know the Company Inside Out
Before your interview, take some time to research WHSmith and M&S. Understand their values, mission, and the specific role they play in the hospital environment. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team, especially in fast-paced environments. Highlight how you motivated your team, handled challenges, and achieved KPIs. This is crucial for a Team Leader role!
✨Demonstrate Flexibility and Adaptability
Since the role requires flexibility in working hours and supporting other stores, be ready to discuss how you've adapted to changing situations in previous jobs. Share specific instances where you stepped up to support your team or business needs.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at WHSmith and how they foster a supportive work culture. This shows your interest in the team dynamic and your commitment to creating a positive environment.