At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy employee discounts, paid leave, and a supportive wellbeing programme.
- Other info: Fixed term contract until September 2026 with great career opportunities.
- Why this job: Be part of a dynamic team making every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 12 - 13 € per hour.
Role details: 30 hour fixed term contract. 5 set working days:
- Monday: 14:00 - 18:00
- Tuesday: 07:00 - 15:00
- Wednesday: 09:00 - 13:00
- Thursday: 09:00 - 15:00
- Friday: 09:00 - 17:00
Must be available for 5am opens/7pm closes based on sickness/holiday. Fixed term terminates September 2026.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Sales assistant - 30 hours, fixed term in Norwich employer: WH Smith
WHSmith is an excellent employer, particularly for those seeking a rewarding role as a Sales Assistant in a dynamic airport environment. With a strong focus on employee wellbeing, we offer competitive benefits including a pension scheme, paid annual leave, and exclusive discounts, alongside a supportive work culture that values teamwork and exceptional customer service. Our commitment to inclusivity and personal growth ensures that every team member can thrive and contribute to making every journey better for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales assistant - 30 hours, fixed term in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your passion for providing exceptional service.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities! WHSmith values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Show them you can be a supportive colleague!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the WHSmith family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales assistant - 30 hours, fixed term in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing exceptional customer service. Share any experiences where you've gone above and beyond to help customers, as this is what we value most!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without waffling on. Remember, less is often more!
Tailor Your Application:Make sure to customise your application to fit the Sales Assistant role. Mention specific responsibilities from the job description that excite you and how your background aligns with them. This shows us you're genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WH Smith
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Sales Assistant entails. Familiarise yourself with the job description and think about how your skills align with delivering exceptional customer service and maintaining store standards.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing great customer experiences. Share specific examples from your past where you went above and beyond to help a customer or improve their shopping experience.
✨Prepare for Teamwork Questions
Since teamwork is key in this role, be ready to discuss your experiences working in a team. Think of examples that highlight your ability to communicate effectively and support your colleagues, especially in busy environments.
✨Be Ready for Flexibility Queries
Given the need for adaptability in this position, prepare to discuss how you've handled changes in your work schedule or unexpected challenges. Highlight your willingness to step in during busy times or cover shifts when needed.
