At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand with a rich heritage.
- Benefits: Enjoy employee discounts, paid leave, and wellness support.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that makes every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 12 - 12 € per hour.
Role details: 12 hour contract. 3 set working days:
- Monday: 16:00 - 20:15
- Saturday: 17:00 - 21:15
- Sunday: 15:15 - 19:30
Must be available for 6am opens/9pm closes based on sickness/holiday.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Sales Assistant - 12 hours in Norwich employer: WH Smith
WHSmith is an excellent employer that values its employees by providing a supportive work culture and a range of benefits, including a pension scheme, paid annual leave, and employee discounts. With opportunities for personal growth and development, particularly in dynamic locations like airports and rail stations, we foster a sense of pride among our team members as they contribute to enhancing customer experiences on every journey. Join us to be part of a diverse and inclusive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - 12 hours in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for providing exceptional service.
✨Tip Number 3
Be ready to showcase your teamwork abilities! WHSmith values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlighting your adaptability will also score you some points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Assistant - 12 hours in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing exceptional customer service. Share any experiences where you've gone the extra mile to help a customer, as this is what we value most!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without waffling on. Remember, less is often more!
Tailor Your Application:Make sure to customise your application to fit the Sales Assistant role. Mention specific aspects of the job description that excite you and how your background aligns with our goals at WHSmith.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WH Smith
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Sales Assistant entails. Familiarise yourself with the key responsibilities like delivering exceptional customer service and maintaining store standards. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer experience, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will highlight your passion for making their journey better.
✨Demonstrate Team Spirit
Being part of a team is crucial for this position. During the interview, mention times when you've successfully collaborated with colleagues or supported them in achieving goals. This shows that you're not just a lone wolf but someone who thrives in a team environment.
✨Be Ready for Flexibility
The job requires adaptability, especially with varying hours. Be honest about your availability and willingness to cover shifts when needed. This will show that you're committed to helping the team and can handle the dynamic nature of retail work.
