At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards as a Barista/Sales Assistant.
- Company: Join WHSmith, a growing brand in airports, hospitals, and more.
- Benefits: Enjoy employee discounts, paid leave, and a supportive Employee Assistance Programme.
- Other info: Flexible working hours with opportunities for overtime.
- Why this job: Be part of a dynamic team making every journey better for customers.
- Qualifications: Passion for customer service and teamwork is essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Two barista/sales assistant contracts available: one 24 hour contract and one 22 hour contract. Set working patterns are detailed below. Must be available for 6am opens/6pm closes based on sickness/holiday. Overtime possible to cover this.
- 24 hour contract (contract 1)
Sunday: 7:30am - 5:00pm
Friday: 6:00am - 2:00pm
Saturday: 7:30am - 5:00pm - 22 hour contract (contract 2)
Location of role will flex to Norwich Airport from May to October as sales assistant on a different working pattern.
Monday: 6:00am - 2:00pm
Tuesday: 6:00am - 2:00pm
Wednesday: 2:00pm - 6:00pm
Friday: 10:00am - 2:00pm
Please specify which contract you prefer in your online application.
As a Sales Assistant, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Sales Assistant is all about:
- Delivering exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee to broaden our offering to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer; we want our colleagues to feel welcome and free to be themselves with us.
Barista, Norwich Hospital - x2 vacancies employer: WH Smith
WHSmith is an excellent employer that values exceptional customer service and teamwork, providing a supportive work culture where employees can thrive. With benefits like a pension scheme, paid annual leave, and employee discounts, along with a commitment to wellbeing through our Employee Assistance Programme, we ensure our team members feel valued and rewarded. Located in dynamic environments such as airports and rail stations, our employees enjoy unique opportunities for growth and development while contributing to making every journey better for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Barista, Norwich Hospital - x2 vacancies
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at WH Smith and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Barista, Norwich Hospital - x2 vacancies
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at WH Smith that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at WH Smith.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at WH Smith get a sense of who you are beyond your experience!
How to prepare for a job interview at WH Smith
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at WH Smith and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
