At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Nights - Team Leader employer: WH Smith
WHSmith is an exceptional employer that prioritises the growth and development of its team members, particularly in the dynamic environment of airports. With a strong focus on employee wellbeing, we offer a comprehensive benefits package including a pension scheme, paid annual leave, and exclusive discounts, all while fostering a culture of support and recognition. Join us to be part of a proud team that values inclusivity and strives to enhance every journey for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Nights - Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on WHSmith and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! WHSmith loves a candidate who can adapt. Be prepared to discuss times when you've stepped up to help out in different areas or supported other teams. It’ll show you’re a team player!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the role. This shows your enthusiasm and helps you figure out if WHSmith is the right fit for you.
We think you need these skills to ace Nights - Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Be Specific About Your Achievements:Use concrete examples to demonstrate how you've met business objectives or improved customer service. This helps us understand the impact you've made in previous roles and how you can contribute to our team.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WH Smith
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've inspired and developed your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Brush up on key performance indicators relevant to retail, such as Average Transaction Value (ATV). Be prepared to discuss how you’ve used these metrics to drive results and improve team performance in your past experiences.
✨Showcase Your Flexibility
Highlight your ability to adapt and support different stores when needed. Share examples of times you’ve stepped in to help colleagues or managed unexpected challenges, demonstrating your commitment to teamwork and customer service.
✨Emphasise Employee Development
Talk about your experience in training and motivating teams. Prepare to discuss specific strategies you've used to foster a culture of learning and recognition, and how you’ve helped colleagues achieve their personal and professional goals.
