At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy employee discounts, pension scheme, and wellness support.
- Other info: Inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a team that makes every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 20000 - 25000 € per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - Sales Assistant in Luton employer: WH Smith
WHSmith is an excellent employer for those seeking a rewarding role as a Sales Assistant, particularly in the dynamic environment of airports. With a strong commitment to employee wellbeing, we offer competitive salaries, a comprehensive benefits package including discounts and an Employee Assistance Programme, and a vibrant work culture that values teamwork and exceptional customer service. Join us to be part of a growing company that celebrates diversity and supports your professional growth while making every journey better for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Airside - Sales Assistant in Luton
✨Tip Number 1
Get to know WHSmith and its values! Before your interview, dive into our company culture and what we stand for. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. We love candidates who can show they’re passionate about providing exceptional experiences.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Whether you’ve worked in a team before or not, have examples ready that highlight how you support your colleagues and contribute to a positive work environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join us on this exciting journey at WHSmith.
We think you need these skills to ace Airside - Sales Assistant in Luton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. We want to see how you can make our customers' experiences memorable and enjoyable!
Highlight Teamwork Skills:Since being part of a team is key for us, make sure to mention any experiences where you've successfully collaborated with others. We love seeing how you support your colleagues and contribute to a positive work environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team and meet our high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WH Smith
✨Know Your Customer Service Basics
As a Sales Assistant, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss your experiences working in a team. Think of specific instances where you supported colleagues or contributed to a group goal. Highlighting your adaptability will also show that you're a great fit for their dynamic environment.
✨Demonstrate Your Passion for the Brand
Research WHSmith and its values. Show enthusiasm for their products and services during the interview. Mention any personal experiences you've had with the brand, as this will demonstrate your genuine interest and alignment with their mission.
✨Prepare for the Practicalities
Since this role is in an airport, be ready to discuss the requirements like references and ID checks. Familiarise yourself with the process and express your understanding of the importance of these checks in maintaining security and standards at the airport.
