At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible shifts and opportunities for personal growth in an inclusive workplace.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Marks and Spencer Royal Free Hospital, Pond Street, Hampstead, NW3 2QG.
Shift Pattern: Fully Flexible. 37:30 hours contract.
Store Operational Hours: 6:00am to 8:30pm Monday to Friday, 7:00am to 8:30pm Saturday and Sunday.
Store Detail: Marks and Spencer Food To Go Format, which includes; Simply Food, Barista Coffee, In Store Bakery and Hot Hold, with seating area.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Team Leader - M&S Royal Free Hospital in London employer: WH Smith
At WHSmith, we pride ourselves on being an exceptional employer, particularly at our Marks and Spencer Royal Free Hospital location. Our team leaders enjoy a supportive work culture that fosters personal growth and development, alongside competitive benefits such as a pension scheme, employee discounts, and a comprehensive Employee Assistance Programme. With a commitment to inclusivity and a focus on creating a positive environment, we empower our colleagues to thrive while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - M&S Royal Free Hospital in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! Since the role requires supporting other stores, be prepared to discuss times when you've adapted to new challenges or environments. This will highlight your ability to thrive in a fast-paced setting.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Team Leader - M&S Royal Free Hospital in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role. Highlight your retail leadership experience and how you’ve successfully led teams in fast-paced environments. We want to see how your skills align with our mission at WHSmith!
Showcase Your Leadership Style:In your application, share specific examples of how you've motivated and developed your team. We love to see candidates who can demonstrate a culture of learning and support, so don’t hold back on those success stories!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your experiences and achievements. Remember, we’re looking for strong communicators who can build relationships effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our journey at WHSmith!
How to prepare for a job interview at WH Smith
✨Know the Store Inside Out
Before your interview, take some time to familiarise yourself with the Marks and Spencer Royal Free Hospital store layout and offerings. Understand the Food To Go format, including Simply Food, Barista Coffee, and the In Store Bakery. This knowledge will show your genuine interest in the role and help you discuss how you can lead your team effectively.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've led teams in the past, especially in fast-paced environments. Highlight your ability to motivate and develop colleagues, as well as how you’ve created a supportive culture. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility to support other stores, be ready to discuss times when you've adapted to changing circumstances or stepped in to help your team. Emphasise your willingness to get stuck in on the shop floor and how you build strong relationships with colleagues.
✨Prepare Questions That Matter
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
