At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand with a rich heritage.
- Benefits: Enjoy flexible hours, employee discounts, and wellness support.
- Other info: Opportunities for growth in a dynamic retail environment.
- Why this job: Be part of a team that makes every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 10 - 12 € per hour.
This is a fully flexible role, hours ranging from 20-37/week. Cafe/Barista experience is a plus as the store has Cafe and Bakery.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Sales Assistant - M&S in London employer: WH Smith
WHSmith is an excellent employer that values its employees by offering a flexible work schedule, competitive benefits, and a supportive work culture. With opportunities for personal growth and development, particularly in our vibrant airport and retail locations, we ensure that our team members feel proud to contribute to our mission of enhancing every journey. Join us to be part of a diverse and inclusive environment where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - M&S in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your passion for providing exceptional service.
✨Tip Number 3
Be ready to showcase your teamwork abilities! WHSmith values collaboration, so come prepared with examples of how you've worked well in a team setting. This will demonstrate that you can support your colleagues and contribute to a positive work environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the WHSmith family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Assistant - M&S in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share any relevant experiences that highlight your ability to make customers feel valued and appreciated.
Highlight Teamwork Skills:Since being part of a team is key for this role, mention any past experiences where you successfully collaborated with others. We love seeing how you can support your colleagues while achieving fantastic results together!
Be Adaptable and Motivated:In your application, emphasise your adaptability and motivation to meet company goals. Use examples that demonstrate how you've thrived in changing environments or tackled challenges head-on.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and passion for the Sales Assistant role at M&S!
How to prepare for a job interview at WH Smith
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of exceptional customer service. Think about how you can create a welcoming atmosphere for customers and what steps you can take to ensure they leave happy. Be ready to share examples from your past experiences that highlight your ability to provide top-notch service.
✨Show Off Your Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you’ve successfully worked with others in previous jobs. Think of specific instances where you supported colleagues or contributed to a team goal. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.
✨Demonstrate Your Adaptability
Flexibility is key in retail, especially in a role that requires you to meet various company goals. Prepare to talk about times when you had to adapt to changes or tackle unexpected challenges. This will demonstrate your ability to stay calm under pressure and adjust to the needs of the business.
✨Get Familiar with M&S Products
Since this role involves working closely with M&S products, it’s a good idea to familiarise yourself with their offerings. Visit the store, check out their website, and think about how you can help customers find what they need. Showing that you have knowledge about the products will impress your interviewers and show your enthusiasm for the role.
