At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage and inclusive culture.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible approach needed; great opportunities for personal and professional growth.
- Why this job: Make a real impact by creating a supportive environment for your team and customers.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
M&S - Team Leader in London employer: WH Smith
WHSmith is an exceptional employer that prioritises the growth and development of its team members, fostering a supportive and inclusive work culture. As a Team Leader, you will not only lead a dedicated team in delivering outstanding customer service but also benefit from a comprehensive rewards package, including employee discounts and wellbeing support. With opportunities for personal and professional development in a dynamic environment, WHSmith is committed to making every journey better for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land M&S - Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show your flexibility! WHSmith values adaptability, so be prepared to discuss times when you've successfully supported different teams or adapted to changing situations. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace M&S - Team Leader in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Team Leader role.
Reflect Our Values:Make sure your application reflects our commitment to inclusivity and support. Talk about how you create a welcoming environment for your team and customers. We love candidates who share our passion for making every journey better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at WHSmith!
How to prepare for a job interview at WH Smith
✨Know Your Team Dynamics
Before the interview, think about how you would lead and inspire a team. Be ready to share specific examples of how you've engaged your team in the past, especially in fast-paced environments. This shows that you understand the importance of teamwork and can create a supportive culture.
✨Familiarise Yourself with KPIs
Since the role involves working with KPIs like ATV, brush up on what these metrics mean and how they impact business objectives. Be prepared to discuss how you've used KPIs to drive performance in previous roles, demonstrating your analytical skills and business acumen.
✨Showcase Your Flexibility
The job requires flexibility to support other stores when needed. Think of examples where you've adapted to changing circumstances or taken on additional responsibilities. This will highlight your willingness to go the extra mile and your ability to thrive in dynamic situations.
✨Emphasise Training and Development
As a Team Leader, supporting employee training is key. Prepare to talk about how you've motivated teams and facilitated their development in the past. Share any specific training initiatives you've led or participated in, as this will show your commitment to fostering growth within your team.
