At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible hours and opportunities for growth in a dynamic retail setting.
- Why this job: Make a real impact by creating a positive work environment and supporting team development.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Store opening hours - Weekdays 06:00 to 22:00 and weekends 07:00 to 21:00. Flexibility required around morning, evening and weekend.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Main - Team Leader in London employer: WH Smith
WHSmith is an exceptional employer that prioritises the growth and development of its team members, fostering a supportive and inclusive work culture. As a Team Leader, you will not only lead a dedicated team in delivering outstanding customer service but also benefit from a comprehensive rewards package, including employee discounts and wellbeing support. With opportunities for personal and professional development in a dynamic retail environment, WHSmith is committed to making every journey better for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Main - Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching WHSmith and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! Since the role requires working various hours, be prepared to discuss your availability and willingness to support other stores. This will highlight your commitment to the team and the business.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or opportunities for development. This shows you're engaged and eager to contribute to creating a supportive environment.
We think you need these skills to ace Main - Team Leader in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Team Leader role.
Tailor Your Application:Make sure to tailor your application to our job description. Highlight your relevant experience with KPIs and customer service. We love seeing candidates who take the time to connect their background with what we’re looking for!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at WH Smith
✨Know Your Stuff
Before the interview, make sure you understand WHSmith's values and what being a Team Leader entails. Familiarise yourself with their store operations, customer service standards, and how they measure success through KPIs. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experience in detail. Think of specific examples where you've led a team, motivated colleagues, or improved performance. Highlight how you create a supportive environment and encourage development, as this aligns with what they’re looking for.
✨Flexibility is Key
Since the role requires flexibility around store hours, be prepared to discuss your availability and willingness to adapt. Share any past experiences where you’ve successfully managed changing schedules or supported other teams, demonstrating your commitment to the business.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use clear communication and engage with them by asking questions about their experiences at WHSmith. This not only shows your interest but also reflects your ability to build strong relationships, which is crucial for a Team Leader.
