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- Tasks: Deliver exceptional customer service and recommend books to create a welcoming shopping experience.
- Company: Join WHSmith, a growing brand with a rich heritage and exciting partnerships.
- Benefits: Enjoy competitive pay, employee discounts, and support for your wellbeing.
- Other info: Inclusive workplace where you can be yourself and grow your career.
- Why this job: Be part of a passionate team making every customer's journey memorable.
- Qualifications: A love for books and great communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Bookseller at The Harrods Bookshop, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Bookseller is all about:
- Delivering exceptional customer service to all our customers.
- Proactively greeting and approaching customers.
- Recommending and advising customers on the books we sell.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
- Delivering Harrods KPI's, ensuring we are signing up customers to the Harrods Rewards Card.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave, uniform allowance and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Harrods, Selfridges, M&S and Costa Coffee, which ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
PLEASE INCLUDE A COVER LETTER WITH ALL APPLICATIONS TO BE CONSIDERED FOR THE ROLE.
Harrods Bookseller in London employer: WH Smith
Contact Detail:
WH Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harrods Bookseller in London
✨Tip Number 1
Get to know the Harrods Bookshop vibe! Spend some time in-store, chat with the team, and soak up the atmosphere. This will help you understand what exceptional customer service looks like in their eyes.
✨Tip Number 2
Show off your passion for books! When you’re chatting with the team or during interviews, share your favourite reads and how they’ve shaped your love for customer service. It’ll make you stand out as a true bookseller.
✨Tip Number 3
Practice your communication skills! Whether it’s role-playing with a friend or just talking about books with anyone who’ll listen, being confident in your interactions will show that you’re ready to engage with customers and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Harrods Bookseller in London
Some tips for your application 🫡
Craft a Personal Cover Letter: Make sure to include a cover letter with your application. This is your chance to show us your personality and passion for bookselling. Share why you want to join our team at Harrods and how you can contribute to creating exceptional customer experiences.
Show Off Your Customer Service Skills: In your written application, highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to make customers happy. Use specific examples to demonstrate your ability to connect with people and provide top-notch service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Make sure to proofread for any typos or errors – we’re looking for attention to detail, just like we do in our store displays!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to embrace the digital side of bookselling.
How to prepare for a job interview at WH Smith
✨Know Your Books
Brush up on your knowledge of popular titles and authors, especially those that are trending or have been bestsellers. Being able to recommend books confidently will show your passion for the role and impress the interviewers.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with what they’re looking for in a Bookseller.
✨Team Player Attitude
Be ready to discuss your experience working in teams. Highlight how you’ve supported colleagues in previous roles and how you can contribute to a positive team environment at Harrods.
✨Show Your Enthusiasm
Let your passion for books and customer service shine through during the interview. A genuine enthusiasm for helping customers find their next read will resonate well with the interviewers and set you apart from other candidates.