At a Glance
- Tasks: Deliver exceptional customer service and share your passion for books.
- Company: Join WHSmith, a leading name in retail with a rich heritage.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible shifts and great opportunities for personal growth.
- Why this job: Be part of a team that makes every journey better through books.
- Qualifications: No prior experience needed, just a love for helping customers.
The predicted salary is between 10 - 12 € per hour.
As a Bookseller at WHSmith's flagship Bookshop at London Bridge, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
The role is a 30hrs/week part-time permanent position working 4 of 7 days. The candidate must be able to work weekends and weekdays, mornings or evenings, having a flexible approach to shifts.
What being a Bookseller is all about:
- Delivering an exceptional customer service to all our customers.
- Speaking passionately and knowledgeably with our customers about books.
- Previous experience in a bookselling role is desirable but not necessary for the right candidate.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising, helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for helping customers have an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Bookseller in London employer: WH Smith
WHSmith's flagship Bookshop at London Bridge is an exceptional employer, offering a vibrant work culture where passion for books and customer service thrives. With flexible part-time hours, competitive benefits including employee discounts, and a strong commitment to employee wellbeing, we provide ample opportunities for personal and professional growth in a supportive environment. Join us in making every journey better while being part of a diverse team that values your individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Bookseller in London
✨Tip Number 1
Get to know WHSmith inside out! Familiarise yourself with their products, values, and the customer experience they aim to provide. This will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in a friendly and knowledgeable way. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Be flexible with your availability! Since the role requires working weekends and evenings, make sure to highlight your adaptability. Show that you're ready to jump in whenever needed to support the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills.
We think you need these skills to ace Bookseller in London
Some tips for your application 🫡
Show Your Passion for Books:When writing your application, let your love for books shine through! Share your favourite reads or authors and how they inspire you. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers find their next great read.
Tailor Your Application:Make sure to customise your application to fit the Bookseller role at WHSmith. Highlight any relevant experience, even if it’s not directly in bookselling. We appreciate skills like customer service and teamwork, so don’t be shy about showcasing those!
Be Flexible and Open:Since the role requires flexibility with shifts, mention your availability clearly in your application. We value candidates who can adapt to different schedules, so let us know when you can work, whether it’s weekends, mornings, or evenings.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company. Plus, it shows us you’re serious about joining the WHSmith team!
How to prepare for a job interview at WH Smith
✨Know Your Books
Brush up on your book knowledge! Familiarise yourself with popular titles, authors, and genres. Being able to speak passionately about books will impress the interviewers and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Whether it’s resolving a complaint or going the extra mile for a customer, having specific stories ready will demonstrate your ability to create a positive shopping experience.
✨Be Flexible and Adaptable
Since the role requires flexibility with shifts, be ready to discuss your availability. Highlight any previous experiences where you adapted to changing circumstances or worked as part of a team to meet goals.
✨Demonstrate Team Spirit
WHSmith values teamwork, so think of examples where you’ve successfully collaborated with others. Show that you can communicate confidently within a team and support your colleagues to achieve fantastic results together.
