At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic retail environment.
- Company: Join WHSmith, a leading brand with a focus on enhancing customer journeys.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive wellbeing programme.
- Other info: Flexible hours, opportunities for growth, and a vibrant workplace culture.
- Why this job: Be a brand ambassador for tech products and make every customer's journey memorable.
- Qualifications: Passion for customer service and ability to work collaboratively in a team.
The predicted salary is between 12 - 15 £ per hour.
Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by delivering our customer journeys every day. This role is about making the store a success by being the key player in delivering great service, sales and delivering a seamless store operation.
What being an InMotion Sales Assistant is all about:
- Being a brand ambassador for InMotion
- Passionate about customers, tech products and sales
- Providing outstanding service by collaborating with your team to prioritise customers
- Focusing on what they value most, well-stocked shelves, offering alternatives, actively driving sales, and reducing wait times with approachable and efficient interactions
- Actively assisting customers with their purchase, demonstrating the product and its benefits, understanding the customer’s needs, building trust, rapport and closing the sale
- Driving the spend per passenger through your passion and drive for service assisted selling and sales
- Staying proactive by learning about products and new launches to better understand customer needs and offer effective solutions
- Maintaining high store standards to ensure the customer experiences a clean, ticketed, and tidy store at all times
- Keeping informed by staying up to date with business messages and communications
- Taking responsibility for your own safety and that of others by following all Health & Safety and food safety guidelines, ensuring your training is up to date
- Supporting daily operations by managing stock, replenishing shelves, and ensuring smooth processes
- Adapting to change with flexibility, taking on new skills, and handling a variety of store tasks, from operating tills and assisting customers to managing stock and supporting deliveries
- Sharing ideas and feedback openly with your team and manager to foster an environment where everyone feels valued and heard, enabling both colleagues and customers to thrive
- Supporting your colleagues by working collaboratively and flexibly as part of the wider multi-site team
- Taking ownership of your growth by seeking opportunities to learn, setting development goals with your line manager, and embracing feedback to enhance performance and drive improvement
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - InMotion Sales Assistant - 20 hours in London employer: WH Smith
WH Smith in Lower Porthkerry is an excellent employer, offering a vibrant work culture that prioritises customer service and employee satisfaction. With competitive salaries, a pension scheme, and generous retail discounts, employees are encouraged to grow and develop their skills in a supportive environment, making it a rewarding place to work for those passionate about delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Airside - InMotion Sales Assistant - 20 hours in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including WH Smith, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Airside - InMotion Sales Assistant - 20 hours in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like WH Smith that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at WH Smith will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about WH Smith and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at WH Smith
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at WH Smith, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at WH Smith!
