At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy employee discounts, paid leave, and wellness support.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that makes every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 10 - 12 € per hour.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Sales Assistant in Horley employer: WH Smith
WHSmith is an excellent employer for Sales Assistants, offering a vibrant work culture that prioritises exceptional customer service and teamwork. With a range of benefits including a pension scheme, employee discounts, and an Employee Assistance Programme, we ensure our staff feel valued and supported in their roles. Located in dynamic airport environments, employees enjoy unique opportunities for growth and development while being part of a company dedicated to enhancing every journey.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Horley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your passion for delivering exceptional service.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. First impressions matter, and showing that you care about your appearance reflects your motivation to be a Sales Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the WHSmith team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Assistant in Horley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing exceptional customer service. Share any experiences where you've gone above and beyond to make a customer's day better!
Highlight Teamwork Skills:We value teamwork here at WHSmith, so make sure to mention any times you've worked well with others. Whether it’s in a job or during your studies, we want to see how you can contribute to our fantastic team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WH Smith
✨Know the Company
Before your interview, take some time to research WHSmith. Understand their values, especially their commitment to exceptional customer service and inclusivity. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Sales Assistant, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to communicate confidently and work as part of a team.
✨Be Ready for Practical Scenarios
Expect questions that assess how you would handle specific situations in the store. Think about how you would manage stock replenishment or maintain store standards. Practising these scenarios can give you an edge.
✨Prepare Your Documentation
Since this role requires a Criminal Records Bureau Check and references, make sure you have all necessary documents ready. Bring your photographic ID and be prepared to discuss your references to show you meet the airport requirements.
