At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible hours and opportunities for personal development in a dynamic setting.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Night Team Leader in Horley employer: WH Smith
WHSmith is an exceptional employer, particularly for the Night Team Leader role, as it fosters a supportive and inclusive work culture that prioritises employee development and recognition. With competitive benefits including a pension scheme, paid annual leave, and exclusive discounts, employees are encouraged to thrive both personally and professionally in a dynamic environment, especially within the vibrant setting of airports where every day brings new opportunities to enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Leader in Horley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on WHSmith and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! WHSmith loves a candidate who can adapt. Be prepared to discuss times when you've stepped up to help out in different areas or supported other teams. It’ll show you’re a team player!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way for us to get to know you and your potential fit for the Night Team Leader role.
We think you need these skills to ace Night Team Leader in Horley
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they align with our goals at WHSmith. We appreciate a well-structured application!
Tailor Your Application:Make sure to customise your application for the Night Team Leader role. Mention specific experiences that relate to customer service and team development, as these are key aspects of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WH Smith
✨Know Your Leadership Style
Before the interview, think about your leadership style and how it aligns with the role of a Night Team Leader. Be ready to share specific examples of how you've inspired and engaged your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Since the job mentions working knowledge of KPIs like ATV, brush up on these metrics. Be prepared to discuss how you’ve used KPIs to drive performance and improve customer service in your past experiences.
✨Showcase Your Flexibility
The role requires flexibility in supporting other stores. Think of instances where you’ve adapted to changing circumstances or stepped in to help colleagues. Highlighting this adaptability will show that you’re a team player who can handle the dynamic nature of retail.
✨Emphasise Training and Development
As a Team Leader, you'll be responsible for training and motivating your team. Prepare to discuss your approach to employee development and share success stories where you’ve helped team members grow their skills and confidence.
